Vast experience in management, performance/continuous-improvement, and corporate training. Identified and defined opportunities for improvement, defined issues, and identified objectives regarding current procedures and measures performances. Recommended and implemented optimal solutions, measured improvement, and created and used instructional design methods in the assessment, planning, development, implementation, and evaluation of training needs and programs. Managed and directed trainers, programs, and administrative operations.•Ability to identify improvement opportunities, implement relevant solutions to situational problems or changes, exert influence to achieve continuous improvement objectives, inspire confidence, build teams, and work diplomatically within dynamic team and cross-team settings.•Expert trainer/facilitator/manager with 18 years’ experience in application training with wide-ranging experience in successfully directing, teaching, facilitating, and assessing training programs.•Exceptional organizational and critical thinking skills.•Proven ability to provide positive change through initiatives that are focused and aligned on improving operational and program inefficiencies and effectiveness.•Passionate about increasing proficiency through automation and innovation.•Excellent and proven interpersonal, verbal, and written skills •Successfully assess, create and manage instructional materials—including training curriculums, training manuals, teaching aids, self-paced study, performance evaluation tools, and learning management systems.•Expert skills in data manipulation and creating reports from relational databases including MS Access and SQL.•Expert in use and training of Windows, Microsoft Office 2003, 2007, & 2010 including certification in Word, Excel, PowerPoint, Outlook, and Access. Also proficient in MS Visio, and Articulate Studio 13 E-Learning Software and Authoring Tools.
Listed skills include Management, Leadership, Public Speaking, Training, and 22 others.