Denise H. Email & Phone Number

Newtown, Pa, Us

Leader of a data science and middleware engineering team supporting a global automotive client. The scope of work includes building and training analytical models and developing APIs in support of automation of online car sales in an AWS cloud infrastructure.• Moved a failing project from Red to Green within six weeks. • Redefined ways of working: Built responsibility matrix, communication plan for incident management and development goals.• Restructured the team.• Managed cross team dependencies.• Stakeholder management.Leader of a digital delivery team supporting a hospitality client. The scope of work includes web, mobile, web content management (Sitecore), middleware development, DevOps, and support (L1-L3) in an Azure cloud infrastructure.• Changed development framework to Scrum which provided greater predictability, quicker time to market, and improved accuracy.• Developed product delivery roadmap for senior executives which provide transparency and alignment with product goals.• Defined incident management process flow, support dashboards and recommendations for process improvement.• Participated in mentorship program as mentor.

Windsor, Berkshire, Gb

Leader of four globally distributed Agile development teams using Scrum to deliver foundational applications that drive revenue.• Greatly increased the usage of IHG’s Hotel Content Management application by building out and promoting new webservices.• Reduced support incident tickets by 97% through education and improved usability.• Guided technical solutions, balanced competing priorities, managed substantial budgets, assisted in defining key strategies and ensured continuous development and process improvements.• Developed light-weight governance to support the omnichannel vision across the digital enterprise.• Cultivated and established relationships with senior leadership, key stakeholders, and vendors.• Presented ideas, major accomplishments, and roadmaps to senior leadership.• Participated in RFP interviews and product selection.• Ensured team skillset stayed fresh by allowing time for classes, job sharing and team collaboration.

Windsor, Berkshire, Gb

Leader of a global cross-functional team supporting Sales & Marketing’s IHG Travel Agency Commission Services & IHG Groups and Meeting website. • Managed relationships with external partners, including online travel agencies, Global Distribution companies, and Pegasus Financial Services.• Developed an organizational restructure plan, with a focus on process improvement and quality control.• Collaborated with internal audit to ensure adequate controls were in place to support the commissions program globally.• Partnered with business and technology leaders to define vision, end-to-end workflow and deliver value to our guest and clients.• Defined and built analytical reports to support financial audits and metrics.• Organized value streams with specific objectives.• Created continuous incremental product value in support of current and future business needs.

Windsor, Berkshire, Gb

Directed a globally distributed team that curated the ultimate personalized guest experience by leveraging technology.• Leveraged Apple’s launch of their 1st generation iPad, by obtaining 50 iPads, loaded them with hotel specific content and shipped them to Intercontinental Hotels worldwide.• Launched check-in/out kiosks at IHG Army Hotels.• Launched the infoBoard, an interactive digital touch display which highlights events, attractions, news, and flight schedules.• Managed IHG Rewards & IHG’s Intercontinental Brand Websites. Launched a refreshed Intercontinental Website on entirely new hardware and software infrastructure.• Managed over 50 team members including, content developers, technical architects, user experience architects, quality assurance analysts, software engineers, business analysts and project managers.• Launched a new brand - Holiday Inn Club Vacations, launch website, integrated the brand into IHG’s infrastructure.• Participated in RFP interviews and product selection & Build -vs- Buy analysis.• Launched several IHG Rewards Loyalty programs: Points and Cash (allows member to pay for stays with a combination of IHG Rewards Points and Cash), Customer Experience Management (project tracks customer preferences which enables personalize offerings) and Promotions Tracking on the Web (provides our members the ability to track the progress of their registered promotions.