Denise H. Email & Phone Number

Newtown, PA, US

• Leader of a data science and middleware engineering team supporting a global automotive client. The scope of work includes building and training analytical models and developing APIs in support of automation of online.
• Moved a failing project from Red to Green within six weeks.
• Redefined ways of working: Built responsibility matrix, communication plan for incident management and development goals.
• Restructured the team.
• Managed cross team dependencies.
• Stakeholder management.Leader of a digital delivery team supporting a hospitality client. The scope of work includes web, mobile, web content management (Sitecore), middleware development, DevOps, and support (L1-L3).

Windsor, Berkshire, GB

• Leader of four globally distributed Agile development teams using Scrum to deliver foundational applications that drive revenue.
• Greatly increased the usage of IHG’s Hotel Content Management application by building out and promoting new webservices.
• Reduced support incident tickets by 97% through education and improved usability.
• Guided technical solutions, balanced competing priorities, managed substantial budgets, assisted in defining key strategies and ensured continuous development and process improvements.
• Developed light-weight governance to support the omnichannel vision across the digital enterprise.
• Cultivated and established relationships with senior leadership, key stakeholders, and vendors.

Windsor, Berkshire, GB

• Leader of a global cross-functional team supporting Sales & Marketing’s IHG Travel Agency Commission Services & IHG Groups and Meeting website.
• Managed relationships with external partners, including online travel agencies, Global Distribution companies, and Pegasus Financial Services.
• Developed an organizational restructure plan, with a focus on process improvement and quality control.
• Collaborated with internal audit to ensure adequate controls were in place to support the commissions program globally.
• Partnered with business and technology leaders to define vision, end-to-end workflow and deliver value to our guest and clients.
• Defined and built analytical reports to support financial audits and metrics.

Windsor, Berkshire, GB

• Directed a globally distributed team that curated the ultimate personalized guest experience by leveraging technology.
• Leveraged Apple’s launch of their 1st generation iPad, by obtaining 50 iPads, loaded them with hotel specific content and shipped them to Intercontinental Hotels worldwide.
• Launched check-in/out kiosks at IHG Army Hotels.
• Launched the infoBoard, an interactive digital touch display which highlights events, attractions, news, and flight schedules.
• Managed IHG Rewards & IHG’s Intercontinental Brand Websites. Launched a refreshed Intercontinental Website on entirely new hardware and software infrastructure.
• Managed over 50 team members including, content developers, technical architects, user experience architects, quality assurance analysts, software engineers, business analysts and project managers.