Scott Houston Email & Phone Number

Indialantic, Fl, Us

Boston, Massachusetts, Us

Sr. Manager of Technical Program Management, building and inspiring teams of program and delivery managers to partner with product development to successfully drive customer-centric Outcomes to market.

Austin, Texas, Us

Co-founder and partner of near-shore software development company located in El Salvador and Mexico. Sold in 2021 for $1.1MM, with each founder and partner realizing a profit.

San Jose, Ca, Us

Program manager in Global Operations and Customer Service space, earning assignments to the most complex and top priority programs and initiatives, while simultaneously leading enterprise process improvement and change management• PMO lead for cross-enterprise initiative to improve both internal and external facing systems to reduce contacts into customer service centers; resulting in customer contact abatement by 80.1% and $22M in savings from 2017-2018• Drove transformation of PayPal’s customer Messaging platform across multiple business units, 7+ development teams, legal and business operations, including:* Launch of Live Chat tool for customers and customer service teammates globally* Transitioned message center to mobile app, including automated notifications and alerts

San Jose, Ca, Us

• Coordinated the Global Operations support of the PayPal Credit global launch • Drove cross team effort to reduce production defects from over 450 to under 10 in 3 months • Lead effort to migrate Global Operations teams to Agile scrum, 2 years prior to rest of PayPal• Acted as Change Champion for PayPal transformation to Agile Scrum

San Jose, Ca, Us

• Managed launch of the first instance of the Pega customer service application for teammates globally, transitioning fraud and disputes teammates from a manual system using over 100 applications, to one workflow based tool• Partnered with architecture to drive creation of standard service APIs to speed up and stabilize development in customer service applications

Austin, Texas, Us

• Helped non-profits better serve their constituents by training them to better leverage collaboration and improved business practices to obtain and leverage donations and grants• Facilitated and drove leadership team to form new mission statement and five year strategy

First PMO hired by company, and challenged to improve time to market of integrated circuit product launches and Simplay testing throughput for global HDMI and HDCP standards• Promoted to Director in 14 months• Improved throughput and quality of ATC and Simplay test labs by 20% by reducing lab intake and inventory processes

• Created and gained company-wide approval for cradle-to-grave schedule template.• Implemented ‘Stage-Gate’ development methodology company-wide.• Project Managed 12 IC Development efforts in one year.

Round Rock, Texas, Us

Managed the end to end process for developing and launching graphic cards, working across stakeholders, including marketing, legal, product development, quality assurance and manufacturing

Round Rock, Texas, Us

Managed team of 14 quality assurance engineers, focused on customer and manufacturing diagnostic test suites.• Coordinated effort to reduce factory diagnostic time by over 80%

Round Rock, Texas, Us

Global Operations Project Manager• Reduced manufacturing diagnostics development time by 25%• Promoted to testing team management 9 months after start date