Spencer Hutchings Email & Phone Number

San Diego Metropolitan Area

New team focused on driving NPS/CSAT and revenue through existing customer relationships. Leveraging new initiatives through cross-selling, and email marketing. P and L management, executive reporting, training, recruiting, human resources, scripting. Exceeded targets month over month growing 100% in 4 months.

Austin, Texas, United States

Scaled new business arm 110% YOY through implementing workflow strategies, developing strategic marketing plans, leading a highly effective sales team, and executing process improvement initiatives.Directed personnel management, recruiting, hiring, training, mentoring, evaluating employee performance, and providing feedback in order to cultivate a high performing sales team and healthy work culture.Developed a strong network of client & partner relationships, advising on technology driven solutions to enhance home security, seamlessly manage homes, and increase convenience and efficiency for everyday tasks. Carefully analyzed and tracked key data in order to set strategic growth goals, fine tune processes to minimize risks, coach teams on actionable items to enhance revenue, and more comprehensively report updates to leadership.

Provo, Utah

Managed 10 teams of 15+ employees, ensuring that targeted goals were met on time, providing strategic leadership & direction, driving business growth, identifying solutions for issues, and supporting teams holistically.Achieved growth through channel partnerships, exceeding revenue targets, better organizing administrative support, synergizing workflow processes, expanding to new markets, and decreasing risk.Used targeted research and networking skills to stay updated on latest trends and new products being rolled out to more effectively guide teams on sales strategies, growing inside sales department campaigns 30% YOY.Trained & coached sales associates on product specifications, sales incentives, successful selling methods & techniques, and relationship building strategies, resulting in significantly increased customer satisfaction ratings.B2B, SAAS, partnerships, contract management, P and L management.

Provo, Utah, United States

Sales leader, team of 15. Training, recruiting. Personal selling, managing personnel and someBasic partner relationships. BPO management with external partners.

Provo, Utah, United States

Sales professional. Top 10% performer, inbound, outbound, cold calling, door to door. Low intent leads and high intent leads. Night team clean up crew.

Lindon, Utah, United States

Client relations. Escalated calls, retention conversations, trained, hired, cultivated scripting, KPIS to grow NPS and CSAT scores. Negotiating with clients. Reviewed thousands of calls. Created culture to retain clients and retain agents in challenging call environment. Leveraged creative ways to incentivize agents with lean budget. Teams in the top 10% month over month.