Sara Ness Email & Phone Number

Seattle, Washington, United States

Bellevue

Bellevue

• Write, edit, and publish content, ensuring that it is clear and accurate and written appropriately for its intended audience.
• Contribute to department style guides, and apply style and formatting consistently according to prescribed guidelines.
• Effectively manage shifting priorities, ensuring time-critical project deadlines are met or exceeded.
• Work closely with project teams to improve content and ensure a top-notch customer experience.
• Act as mentor to team member.

Seattle

Seattle

Contract technical writer and editor for various groups at Adobe. Often called on to work on quick-turnaround projects using new or unfamiliar technology. Write, edit, design, publish, and maintain online Help, Technical Support knowledgebase documents, and internal training resources. Edited end-user Help documentation and Technical Support knowledgebase.

Seattle

Designed internal knowledgebase system for IT department. Worked closely with IT management and team members to understand their communication needs.Worked with IT applications developers to design Information Services website application suite, including knowledgebase with integrated workflow, downloads database, contact list, web forms database, outage.

Seattle

Designed content-management system for technical support knowledgebase documents, and created the design specification that IT used to develop the system.Led group of technical writers as Lead Editor. Edited online and printed Help documentation.

Seattle

Wrote and edited knowledgebase documents and training materials for the Technical Support organization. Worked with small, newly formed editorial group to define editing guidelines and practices that helped move the department away from its prior hard copy and email documentation practices. Key in helping to define a new documentation system for the.