Sara Ness Email and Phone Number
Sara Ness work email
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Sara Ness personal email
Highly motivated technical writer and editor with a strong record of providing high-quality end-user documentation. Excellent communication and customer relationship skills. Works effectively with user groups to distill and refine requirements. Communicates complex technical content to technical and non-technical audiences with ease. Experience with all aspects of technical communication, including requirements gathering, style, design, and implementation.Strong problem solving skills, with meticulous attention to detail. Resourceful, and learns new systems and technologies quickly.Well versed in HTML, FrameMaker (structured and unstructured), DITA XML, Adobe Acrobat, Adobe Photoshop, Adobe Experience Manager, Jive, Microsoft Office Suite.
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Technical EditorAmazon Web Services (Aws) Apr 2020 - PresentSeattle, Washington, United States
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Communications ManagerT-Mobile Apr 2019 - Apr 2020 -
Content StrategistT-Mobile Aug 2017 - Apr 2020Bellevue
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Content Owner, Knowledge ManagementT-Mobile Mar 2016 - Aug 2017Bellevue•Write, edit, and publish content, ensuring that it is clear and accurate and written appropriately for its intended audience.•Contribute to department style guides, and apply style and formatting consistently according to prescribed guidelines.•Effectively manage shifting priorities, ensuring time-critical project deadlines are met or exceeded.•Work closely with project teams to improve content and ensure a top-notch customer experience.•Act as mentor to team member.
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Social Lead, Acrobat And Document ServicesAdobe Systems Jun 2014 - Nov 2015Seattle -
Technical Writer/EditorAdobe Systems Aug 2002 - Nov 2015SeattleContract technical writer and editor for various groups at Adobe. Often called on to work on quick-turnaround projects using new or unfamiliar technology. Write, edit, design, publish, and maintain online Help, Technical Support knowledgebase documents, and internal training resources. Edited end-user Help documentation and Technical Support knowledgebase documents for numerous Adobe products and internal systems, including Photoshop, Acrobat, SiteCatalyst, and CQ. Evaluated effectiveness of online Help and knowledgebase documents by reviewing usage reports and customer feedback. Updated content for SEO and usability based on findings.Prepared 150+ security alert pages and indexes in response to breach of Adobe servers.Designed, wrote, and edited online Help for Acrobat.com, Photoshop.com, and Revel.com. Worked with project managers, Technical Support, and QA to define scope. Updated content on a regular schedule to keep Help current with frequent product updates.Worked closely with project managers and production staff to edit, stage, and upload 250+ videos under a tight schedule to coincide with a major Adobe product release. Wrote and edited content, and solicited art and articles for the Adobe Design Center website. Designed and published website using Adobe products, including Dreamweaver and Photoshop.Moderated community forums for Acrobat.com and Photoshop.com.
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Senior Technical Writer | Information AnalystAdobe Systems Feb 2000 - Feb 2001SeattleDesigned internal knowledgebase system for IT department. Worked closely with IT management and team members to understand their communication needs.Worked with IT applications developers to design Information Services website application suite, including knowledgebase with integrated workflow, downloads database, contact list, web forms database, outage alert tracker, and news article database. Wrote and edited self-help documentation for internal Adobe systems.
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Senior Technical Editor | Customer SupportAdobe Systems Jun 1994 - Jan 2000SeattleDesigned content-management system for technical support knowledgebase documents, and created the design specification that IT used to develop the system.Led group of technical writers as Lead Editor. Edited online and printed Help documentation.
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Technical WriterAldus Corporation Aug 1992 - Jun 1994SeattleWrote and edited knowledgebase documents and training materials for the Technical Support organization. Worked with small, newly formed editorial group to define editing guidelines and practices that helped move the department away from its prior hard copy and email documentation practices. Key in helping to define a new documentation system for the Technical Support organization.Worked with IT to design workflow system for Technical Support Knowledgebase and provided specification to IT for development. Analyzed existing system, met with users, and gathered requirements. Worked with IT applications developer to formally define the workflow.Wrote and edited numerous support documents for internal and external audiences.As lead editor, mentored writing staff and support technicians in researching and drafting knowledgebase documents.Created department style guide.Wrote and edited training manual for Technical Support department.
Sara Ness Skills
Sara Ness Education Details
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Journalism
Frequently Asked Questions about Sara Ness
What company does Sara Ness work for?
Sara Ness works for Amazon Web Services (Aws)
What is Sara Ness's role at the current company?
Sara Ness's current role is Technical Editor.
What is Sara Ness's email address?
Sara Ness's email address is sa****@****ast.net
What schools did Sara Ness attend?
Sara Ness attended University Of Oregon.
What are some of Sara Ness's interests?
Sara Ness has interest in Children.
What skills is Sara Ness known for?
Sara Ness has skills like Framemaker, Technical Communication, Technical Documentation, Online Help, Technical Writing, Adobe Acrobat, Manuals, Content Management, Content Development, Style Guides, Dita, Usability.
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