Stefan Dimmick Email & Phone Number

Tucson, Arizona

• Server backup and recovery • Desktop backup and recovery • Hardware acquisitions, installation and recovery • Custom system configurations and builds • Creating listserv on CentOS with SELinux enabled • Creating, installing and maintaining Linux VMs • Installing Nagios server and client machines • Installing and configuring Outlook clients against imap Linux mailserver • Installation, configuration and maintenance of Solidworks clients, server licensing and repository • Documentation of istallation, backup and recovery processes

North Huntingdon, Pa

Supporting 16 client PCs running Windows XP and Windows 7 Professional and one remote agent. Support domain functions, networking, security, website, recabled network rack, implemented several new booking technologies, including GetThere Single Sign-On page allowing a user to log into a sign-in page on the company’s website, storing user information in a company side database and then passing those credentials through variables to a third party website, automated ticketing, option to print invoices from website, fixed the VPN connection for remote user, upgraded memory and video cards on agent PCs and installed dual monitors. Automated profile downloads from website into Worldspan using scripts to check for files, log in and download from ftp and then send email notification of new downloaded profiles. Written other various scripts to automate processes that would otherwise have to be done manually. Create and edit electronic mailings. Create and edit flyers. Redesigned curbside signage. Administer company Facebook presence. Research technologies that would cost effectively enhance the workflow of the business. Present new technologies to potential and existing clients.

Telecommute

Supporting clients Right Fax installations, migrations, upgrades and issue on an enterprise level. Working collaboratively with remote and offshore team members to actively resolve all RightFax and telephony issues. Helped with creating and managing the company’s Sharepoint server and was actively working on an upgraded website that was more updated and easily editable, allowing clients to easily view the status of their issue without the need to continually call in to the company.

Responsible for the setup, configuration and exhaustive testing of various HBA adapters against various IBM storage centers over Fiber Channel (FC) and Fiber Channel over Ethernet (FCoE) connections. Responsible for reporting errors and failures in configuration and working with development in Raleigh, NC to find a resolution. Responsible for signing off on projects and updating management on project status. Also working as a team member on other various projects as needed.

Consulting with clients to find the best possible solutions to all of their Information Technology needs. Project implementation. Network troubleshooting and configuration. Web design.

Adult instruction of Microsoft Office Applications including Microsoft Word, Microsoft Access, Microsoft Excel and Microsoft Powerpoint. Classroom planning and preperatory work including creating lesson plans, mid-terms, final exams, as well as administering tests, assignments and grading.

In charge of 60+ PC network and WAN spanning seven locations. Responsible for the daily maintenance and backup of six servers and mulitple appliances, including routers, switches, firewalls and web filters. Responsible for the implementation, maintenance, configuration of the organization's new Cisco VoIP phone system. Assessing and finding ways to save the organization money through donations, grants and various other aquisitions. Recycling of old equipment. Upgrading old equipment, servers and PC's to remain functional and expandable; effectively meeting the current and future needs of the foundation. Also responsible for the maintenance and updating the website.

SummaryEstablishes overall strategy for design, installation, and operations for software/hardware integration, system architecture, voice and data networks, and intra/internet interface. Coordinates information systems (IS) projects with management, users, and vendors. Oversees all information and telecom systems-related activities for credit union and branches, including upgrade and maintenance of all computer hardware and software and the training and assistance of all system users.

In charge of 120 node network. Responsible for the day to day operations of systems programming and development, technical support, computer operations and telecommunications. In charge of multiple domain controllers, file servers, one digital video recorder and one Cold Fusion server on a fiber optic gigabit network. Other responsibilities include adding, deleting and maintaining user accounts and permissions using groups, group policies and scripts, backing up and testing all critical data, maintaining SonicWall web filter and web filter lists. Teach a technology class of 8 – 10 students for ACE Charter High School. Also responsible for helping to write and maintain grants and grant information pertaining to information technology and information systems implemented within the organization. Responsible for creating requests for proposal and granting bids based on current budgetary information, quality of service and proposed timelines for project completion. Upgraded the organization’s T1 to a bound pair, upgraded the organization’s phone system to a VoIP phone solution, implement video conferencing and recreate both the Tucson Youth Development and ACE Charter High School websites.

In charge of one 45 node network (Pima Air and Space Museum) and one 25 node remote network (Titan Missile Museum). Responsible for the day to day operations of Systems Programming and Development, Technical Support, Computer Operations and Telecommunications. Upgraded server and server hardware from NT 4.0 and Exchange 5.5 to Small Business Server 2003 running Exchange 2003 and implemented Outlook Web Access. Managing and maintaining museum’s backup routines. Upgraded firewall from Microsoft Win Proxy to Microsoft ISA server 2000 and implemented a Linux IPCop Firewall solution. Implemented VPN between Pima Air and Space Museum and Titan Missile Museum. Manage Point of Sale system, building Kiosks for galleries, website management and implementation. Also responsible for the management of the organizations Toshiba CTX telephone system, network and network computers. Maintaining web site and implementing new web design to enhance the organization’s online presence. Research creative in inexpensive solutions to cater to the needs of the museum’s non-profit status.

Helping enterprise customers resolve complex RightFax related issues to include: Groupwise, Lotus Notes, Exchange, Fax Server issues, Windows NT 4.0, Windows 2000, Windows 2k3, Windows 98, Windows XP, clustering, Citrix Metaframe, hardware and other Enterprise fax server issues.

Helping enterprise customers resolve complex RightFax related issues to include: Groupwise, Lotus Notes, Exchange, Fax Server issues, Windows NT 4.0, Windows 2000, Windows 2k3, Windows 98, Windows XP, clustering, Citrix Metaframe, hardware and other Enterprise fax server issues.

Helping enterprise customers resolve complex RightFax related issues to include: Groupwise, Lotus Notes, Exchange, Fax Server issues, Windows NT 4.0, Windows 2000, Windows 2k3, Windows 98, Windows XP, clustering, Citrix Metaframe, hardware and other Enterprise fax server issues.

Masters, Computer Information Systems

Bachelors, Business Information Systems