Serena Washington Email & Phone Number

Tupelo, Mississippi, United States

- Assisted Vendor Management by acting as a liaison between the various lines of business, the IT team, and Vendors that BancorpSouth utilizes for third party services/solutions.- Worked collaboratively with internal and external stakeholders to analyze contract terms- Directly negotiated recommended redlines with BancorpSouth vendors and internal stakeholders- Cultivated relationships with various cross-functional teams in order to support compliance with Vendor Management Policies and Procedures.- Assisted in the BancorpSouth’s efforts to develop and continuously improve vendor risk controls- Assisted in pre-exam, compliance, and audit requests for vendor due diligence documents- Collaborated with IT managers and stakeholders to facilitate third party vendor onboarding.- Maintained evidence of due diligence and risk/control assessments- Assisted in Due Diligence reviews based on vendor risk rating - set review dates, track review progress, and follow up with vendor/Business staff as needed- Assisted in partnering with key stakeholders to determine business needs and issuing Requests for Proposals- Assisted in uploading/maintaining contracts in Vendor Management software- Assisted in maintaining the Vendor Management due diligence documents- Scheduled remote and on site demos as needed for business unit, Vendor Relationship Owner, and/or IT team- Provided support and guidance to IT staff and business unit where necessary- Provided tactful and professional feedback to vendors including conveying that they will not be considered for the specific engagement- Assisted with Implementation hand-off- Scheduled and lead meetings with vendors and stakeholders as needed

Tupelo, Ms

• Responsible for chart management and abstraction of quality and publicly reported measures, data entry, data retrieval via report generation• Electronically submitted of applicable re-portable measures to third party vendors• Identified and implement creative approaches to data management, formatting and reporting• Worked with teams toward concurrent data review processes• Daily, monthly and quarterly works within various department data management systems to update scorecards, dashboards or committee collected, generated or aggregated by the Department of Organizational Performance• Created specialized reports and auditing tools, where applicable, from data management systems utilized within the department• Answered incoming calls through the hospital Care Connections line.• Identified and escalate issues to supervisors• Documented all call information according to standard operating procedures• Identified and escalate issues to supervisors• Spearheaded all Holiday events within the department.• Responsible for developing, maintaining and implementing Department intranet website.

Tupelo, Ms

• Provided administrative support to North Mississippi Ground Ambulance and North Mississippi Emergency Services management (Administrative Director, Assistant EMS Director and Chief Flight Nurse) to enhance their effectiveness• Performed duties in a timely, efficient, cost-effective, confidential, and professional manner conducive with the overall mission and vision of North Mississippi Ground Ambulance and North Mississippi Emergency Services• Assisted with correspondence, scheduling of appointments/meetings and maintenance of meeting minutes • Performed other duties as assigned while demonstrating willingness, ability, and teamwork in an effort to provide optimal patient and vendor satisfaction• Served as a resource of information on policies and procedures, regulatory agencies, and the payroll system • Provided training for personnel regarding payroll software• Maintained Accounts Payable for the department• Executed and tracked progress of Purchase orders for the department• Attended PR and Recruitment events• Oversaw the hiring process of potential candidates; from setting up interviews, interviewing the candidates, to on-boarding them. • Maintained accuracy of the payroll system• Maintained confidentiality of patient/employee/organizational related information• Developed and produced statistical reports as needed• Communicated with other hospital departments (such as: ER, Accounting, Purchasing, Biomed, Education,) as well as outside entities (Air Methods and Complete Billing Solutions – NMGA Billing Company, all department vendors)

Tupelo, Ms

• Answered telephones and help customers with adoption questions • Assisted the Director and Operations Manager • Organized files and updated medical records for the staff and animals• Completed payments and controls expenses by receiving, processing, verifying and reconciling and filing invoices and receipts using Quickbooks software.• Supported shelter fundraisers and community events • Created appointments for the spay/neuter clinic• Promoted volunteering (internally and externally) through recruitment and publicity strategies such as: email campaigns• Set goals, assigned tasks, tracked progress and provided feedback for High School Seniors implementing their Senior Project for the Humane Society. • Managed performance, supported, motivated and accredited volunteers and their work • Maintained databases of volunteers and community service workers information and their required hours• Supervised community service volunteers

Greater Nashville Area, Tn

- Provided story research (phone and internet). - Ran job-related errands for the News department, including securing tapes from on-site tape library. - Shadowed and observed news staff at news, program shoots, and interviews. - Involved in the news coverage of various country music events, including annual awards shows. - Interacted and had exposure to record label representatives, publicity staffers, artist management representatives, and various internal departments at CMT.