Spencer P. Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Cocktail class instructor, teaching classes online, and providing expertise as a consultant for hire

Vancouver, British Columbia, Canada

Onboarding coordination and guidance for current clients that are expanding and opening new locations, or upgrading.

Vancouver, British Columbia, Canada

Onboarding & SaaS implementation of payroll, scheduling & HR modules for restaurants and other industries.

Vancouver, British Columbia, Canada

Research & development role for cocktail kits made with fresh, cold-pressed juices, local spirits, and lots of passion. Secondary duties also include being the presenter / host of online and in-person cocktail classes, and visiting retail locations to communicate with business partners.

Remote

Responsible for customer onboarding, coaching & engagement, as well as assisting with employee training & evolving Customer Success procedures.Other duties (official & adopted) include being our primary webinar host, handling upkeep of company Zoom and YouTube accounts, triaging customer feedback and program suggestions via Pendo, close communication with R&D teams to ensure new product features reach their potential and to solve issues, and recently played a large role in launching paid Premium & Concierge onboarding packages in July 2022.

Remote

Customer retention specialist, both proactive and reactive; Working with customers to find the best solution for them & their business.

Responsible for weekly webinars for Top Producer CRM customers, providing knowledge, insight, coaching & customer engagement

Remote

Customer Success: New user setups, coaching, and engagement calls + Tier 1 tech support for Top Producer CRM and other Top Producer Software productsTook part in testing new platform for booking customer set-up calls, and created documentation for our sales team on how to use itHandled VIP brokerage setup/coaching call-outs for our FiveStreet product, and created documentation on how to handle future call-ins, as well as provided direct training to my colleaguesRecruited to help test new features in Top Producer X CRMCreating video scripts and recording voice overs for new Quick Start video series on YouTube for Top Producer X CRM

Vancouver, Canada Area

Seamlessly worked in multiple restaurant outlets; took part in many large events, partnered with our late Director of Dining & Hospitality; day to day creativity and constantly designing new cocktails and features; took part in an in-house Mixology Battle; assisted our Director of Catering, talking with clients and created a custom cocktail batch for their wedding; and much, much more.

West Vancouver, British Columbia, Canada

Richmond, British Columbia, Canada

Launched restaurant side by side with owner/chef Gordon Wu. "Chef de boisson". Established Front of House philosophies, service standards, and engaged customers to create a comfortable and professional atmosphere that would guarantee more business. Created initial drink menu and worked on further beverage program development. Can handle whatever is necessary to continue restaurant operations.

Steveston, Richmond, Bc, Canada

Serve tables, make drinks.

Richmond, British Columbia, Canada

Helped new bar owners with my knowledge and experience. Served boutique wine and craft beer on tap, with tapas style food.

Granville Island, Vancouver, Bc, Canada

Make cocktails, serve beer & espresso-based coffee drinks, serve tables. One man army in a busy upscale restaurant.

New Westminster, British Columbia, Canada

Host + expo for a few days, server for about a month & a half, and a healthy mixture of bartending & serving shifts ever since. Definitely upped my serving game 200% thanks to Browns, but the bar is always where my heart is at.

Burnaby, British Columbia, Canada

Bartending in a large casino restaurant with many responsibilities. Prominent daily food & drink specials, promotions, etc. Trained to a high standard of efficiency and customer service. Manned inside bar or patio bar depending on shift; Patio bar included taking tables.

Vancouver, British Columbia, Canada

Serving craft beer, making delicious classic cocktails; Running Sunday brunch, taking tables.

New Westminster, British Columbia, Canada

Hosting, bussing, bartending... Working closely with management, assisted musicians/bands, took care of things behind the scenes (beer kegs, office work, etc.)

New Westminster, British Columbia, Canada

Cooking, cleaning, dishwashing, food prep, expediting, plus many random tasks. Versatile.