Shelly Maxie Email & Phone Number

Irving, Texas

Document requirements, create wire frames, and ensure both technical and non-technical understanding, Create, execute or revise project work plans as appropriate to meet changing needs and requirements, Identify resources needed and assign individual responsibilities, Effectively apply methodology and enforce project standards, Manage testing and training.

Irving, Texas

Develop and design eContent for training and quality initiatives, Facilitate curriculum to learners at all organizational levels, Define call handling processes and procedures, Coordinate and supervise new hire mentoring program, Manage special projects to promote morale and performance, Continuous curriculum validation and content management, Database.

Managed national project resulting in a 4 % increase in productivity of 600+ end users including development of technical requirements, pilot implementation and evaluation, and the design and facilitation of training content, Coordinated the implementation of multi-million dollar communication plans, Automated reporting for tracking and trending of.

Consultation and needs analysis of advanced telecommunications products, Supervised team of 20+ management level employees, Coordinated project implementations with multiple business units for service conversions, Participated in continuous improvement focus groups, Acted as subject matter expert for Microsoft products, web based proprietary systems, and.

Order implementation for all Tier 1 customer products, Quality assurance monitoring specialist, Lead representative and subject matter expert for order process and tariff coaching and development, Order discrepancy correction, Participation in peer groups to develop and implement new processes, Provided technical and process support to other organizations.

Managed all aspects of executive level administrative and technical operations, Performed monthly review, verification, and processing of all executive accounting reports, Coordination and support of all meetings, presentations, conferences and executive travel arrangements, Acted as direct customer service for all executive level communications, issues.

Master Of Science, Business/Project Managment

In progress

Bachelor Of Science, Networking And Communications Management

Activities and Societies: Jack David Armold Honors ProgramSumma Cum Laude, Outstanding Senior Project