Steven Brucato Email & Phone Number

Palm Bay, FL, US

Melbourne, Florida, United States

Melbourne, Florida Area

• Primary escalation point for all support cases involving workloads in geo-redundant, collocated datacenters for IaaS (Infrastructure as a Service) clients andRemote Desktop collection clients, ranging from WAN and VPN.
• Project Management and Project Implementations involving Microsoft 365migrations, whole office network and systems upgrades/rollouts, migrations fromon-premises to co-located datacenters, and complete Remote Desktop.
• Assisting the sales and business development team with solution design andarchitecture, utilizing industry leading hardware and software solutions to fit theneeds of client’s and their industry vertical.
• First line escalation for phishing, malware, and ransomware remediation.Responsibilities included securing client environments post-mortem, as well asworking with incident response teams to collect logs related to the.
• Responsible for assisting in the resolution of all Major Incidents, ranging fromtroubleshooting WAN/LAN issues impacting production of a single client totroubleshooting and resolving issues with datacenter connectivity.

Rockledge, Florida

• Responsible for overseeing all technical aspects, acting as TAM (TechnicalAccount Manager) for over 40 client offices simultaneously.
• Project manager for over 20 complete office hardware rollouts and softwaremigrations.
• Team lead for up to 5 help desk and tier 2 technicians at any given time.
• Lead consultant on all, new client onboarding processes; hardware/softwareupgrades, network planning, and creating action plans for project staging.
• Responsible for managing Dell SonicWALL appliances for over 15 clients,ensuring proper firmware upgrades are applied, and firewall/monitoringfunctionality via industry standard protocols.
• Lead designer on Dell PowerEdge deployments to replace old, retired, orinefficient servers with virtualized clusters.