• Provided onsite technical support for Southern New Jersey and Philadelphia Area client base• Installed, configured and modified hardware and software to ensure optimal performance• Monitored, logged and tracked all phases of help desk support using the Connectwise ticketing system and worked directly with NOC technicians for seamless handoffs of tasks• Assisted clients remotely with ScreenConnect and Kaseya Connect remote software when applicable• Aided vCTO team with onboarding documentation and determining deficiencies in current setup to allow us to better support clients

• Assist in customer compliance (ISO 9001, NIST, State & Federal Banking Audits and Compliance)• Working as a Consultant for Various Customers both onsite and remotely• Trouble shooting hardware and software Installations• Installation and Maintenance of Sonicwall Firewalls including VPN setup. i.e. Point to Point and Mesh Configurations• Installation and Maintenance of Sonicwall SSL-VPN Solutions• Installation, Design, Maintenance and Troubleshooting of Windows 2000/2003 Domains including SBS, Standard 2003, Enterprise 2003, Server 2008 R2, Server 2012 and Server 2016• Installation, Design, and Maintenance of Windows Exchange Server 2003/2007/2010/2013 and O365• Hardware Troubleshooting and Replacement as needed to resolve problems quickly• Installation and configuration of Barracuda Spam Solutions• MSP ((Kaseya/Labtech) Systems Setup and configuration for proactive maintenance and management • VMware Consolidations / Upgrades and Optimizations

Our team of 1 network supervisor and 6 technicians supports over 7,600 students and 500 staff in New Jersey’s largest K-8 school district. Everything from attendance, to lunch purchases, to report cards, relies on our Class B CISCO-based network.• Directly responsible for network connectivity in two schools• 12 CISCO switches connecting 2 DHCP/file servers, 500 end-user computers, and 25 networked HP printers over 8 IPv4 subnets• Uphold group policy with Active Directory on Windows Server 2008 machines• Custom Windows image installations with Windows Deployment Services• Deny harmful or inappropriate web content via internal proxy server• Further protect all devices from malware and viruses with managed ESET Nod32 clients• Sustain functionality of defunct computers (10+ years old) running obsolete software• Ensure Maintain access to webmail and Realtime® Student Info System (Realit Inc.)

Assist participants and sponsors for all event details and to assist production on their event needs pre event and during event• Keep a database of all PC serial numbers and locations• Install and update all relevant networking software/hardware• Maintain web based sales database safe and secure and make any changes needed

Self generate leads to then go on in-home appointments for the construction field. Maintain network stability, keep daily backup of all files and upgrade required software