Shelton Doutherd Email & Phone Number

Irving, Texas, United States

Senior NOC engineer with the IS Operations team. IS Operations is responsible for overseeing the day-to-day IS production activities, ensuring that systems, services, and infrastructure work reliably and securely. I monitor the performance of business-critical systems to prevent delays and outages so that I can quickly resolve open issues. IS Operations is.

Plano, Texas, United States

Daily activities consist of providing support and monitor various clients networks (Capitol Group, Verizon, Discover, nThrive, Pacific Life, Syngenta, ABC, USG). Trouble shoot tickets with in Service Now. Assist the server, network, storage and infrastructure teams with various change control tickets and/or projects. Network configuration to the domain.

Dallas/Fort Worth Area

Provide support and maintain CBRE new Data Center. Daily activities consist of Rack and stack various Cisco, Juniper routers & switches along with Dell, Sun, Oracle and HP servers. Run Cat 5e, 6, fiber (multi/single mode) to various devices. Trouble shoot tickets with in Service Now. Provide support and assistance with vendors such as IBM, Walker, NetApps.

Roanoke, Texas

Provide support and maintain CitiBank's Southwest Data Center. Daily activities consist of maintain Data Backups, via AS400 and as well as maintaining inventory of a quarter of a million Data tapes. Rack and stack various Cisco and Arista routers, switches along with Dell & HP servers. Run Cat 5e, 6, fiber (multi/single mode) to various devices. Trouble.

Irving, Texas

Provide technical support (tier I ~ III level) for six hundred plus end users in twenty-two facilities nationwide, including locally at the world headquarters. Maintain stock of computer parts, Laptops, desktops, monitors, KB/M and software. Reimaged new PCs and laptops with Win0 / Win7. Manage multiple domains via Active Directory. Trouble shoot Office.

Irving, Texas

I am Lead Systems Administrator at Michaels World headquarters, working in their main Data Center. Monitor Michaels Network Infrastructure. Maintain Data Backups. Run, hold, delete and create jobs using the Control-M software. Create, maintain and provide HEAT reports on Priority 1 Open and Closed tickets. Run Backup jobs via AS400 Nightly, weekly & monthly.

Irving, Texas

I am Lead Systems Administrator at Michaels World headquarters, working in their main Data Center. Monitor Michaels Network Infrastructure. Maintain Data Backups. Run, hold, delete and create jobs using the Control-M software. Create, maintain and provide HEAT reports on Priority 1 Open and Closed tickets. Run Backup jobs via AS400 Nightly, weekly & monthly.

Auburn Hills, MI

3 month contract as a Desktop Support Technician for Comerica Bank. Provide desktop support for all of Comerica bank employees at their Auburn Hills Head quarters. Responsible for deployment of laptops to new / current employees. Provide phone support for clients and maintain stock of computer parts. Troubleshoot Comerica employees PC, Laptops and mobile.

Dearborn, MI

Provide hardware break/fix support on Various CISCO Routers, Switches & Wireless Access Points. Infrastucture move/add/change networks around Ford Motor Company (Metro Detroit Area). DNS Administration & CiscoWorks LAN Management. Update Routers with new router protocols (OSPF or EIGRP). Wrote ACL scripts for new Routers. Replaced Supervisor Modules with.