Shelton Doutherd Email & Phone Number

Irving, Texas, United States

Senior NOC engineer with the IS Operations team. IS Operations is responsible for overseeing the day-to-day IS production activities, ensuring that systems, services, and infrastructure work reliably and securely. I monitor the performance of business-critical systems to prevent delays and outages so that I can quickly resolve open issues. IS Operations is the first point of contact for all business - critical services.

Plano, Texas, United States

Daily activities consist of providing support and monitor various clients networks (Capitol Group, Verizon, Discover, nThrive, Pacific Life, Syngenta, ABC, USG). Trouble shoot tickets with in Service Now. Assist the server, network, storage and infrastructure teams with various change control tickets and/or projects. Network configuration to the domain, VoIP networks, SCCM integrations Diagnostic partition to maintain Workstation. Manage multiple domains via Active Directory. Monitor various servers via Solar winds.

Dallas/Fort Worth Area

Provide support and maintain CBRE new Data Center. Daily activities consist of Rack and stack various Cisco, Juniper routers & switches along with Dell, Sun, Oracle and HP servers. Run Cat 5e, 6, fiber (multi/single mode) to various devices. Trouble shoot tickets with in Service Now. Provide support and assistance with vendors such as IBM, Walker, NetApps, TCS. Isolate and decommission routers, switches, SANs chassis on a daily basis. Assist the server, network, storage and infrastructure teams with various change control tickets and/or projects. Supported audio, video equipment, Network configuration to the domain, VoIP networks

Roanoke, Texas

Provide support and maintain CitiBank's Southwest Data Center. Daily activities consist of maintain Data Backups, via AS400 and as well as maintaining inventory of a quarter of a million Data tapes. Rack and stack various Cisco and Arista routers, switches along with Dell & HP servers. Run Cat 5e, 6, fiber (multi/single mode) to various devices. Trouble shoot tickets with in Service Now. Provide support and assistance with vendors such as IBM, Walker, Mtech, EmC, NCC. Isolate and decommission routers, switches, SANs, tape libraries and/or chassis on a daily basis. Assist the server, network, storage and infrastructure teams with various change control tickets and/or projects.

Irving, Texas

Provide technical support (tier I ~ III level) for six hundred plus end users in twenty-two facilities nationwide, including locally at the world headquarters. Maintain stock of computer parts, Laptops, desktops, monitors, KB/M and software. Reimaged new PCs and laptops with Win0 / Win7. Manage multiple domains via Active Directory. Trouble shoot Office 365, Office suite, RockySoft, AS400, SAGE, Tableu and Prophix issues on a daily basis. Assisted VOIP administrator with updating and maintaining the Shoretel phones within the company. Provide support to multiple VPN end users who work remotely. Maintain multiple domains via Active Directory as well as creating group rights and access lists. Supported over one hundred and fifty end users that were using WinXP, four hundred on Win7 / Win 8 and fifty users using Win10 or Mac OSX (and the new Sierra OS). Supported multiple servers using Windows Server 2008 and Windows 2012

Irving, Texas

I am Lead Systems Administrator at Michaels World headquarters, working in their main Data Center. Monitor Michaels Network Infrastructure. Maintain Data Backups. Run, hold, delete and create jobs using the Control-M software. Create, maintain and provide HEAT reports on Priority 1 Open and Closed tickets. Run Backup jobs via AS400 Nightly, weekly & monthly.

Irving, Texas

I am Lead Systems Administrator at Michaels World headquarters, working in their main Data Center. Monitor Michaels Network Infrastructure. Maintain Data Backups. Run, hold, delete and create jobs using the Control-M software. Create, maintain and provide HEAT reports on Priority 1 Open and Closed tickets. Run Backup jobs via AS400 Nightly, weekly & monthly.

Auburn Hills, Mi

3 month contract as a Desktop Support Technician for Comerica Bank. Provide desktop support for all of Comerica bank employees at their Auburn Hills Head quarters. Responsible for deployment of laptops to new / current employees. Provide phone support for clients and maintain stock of computer parts. Troubleshoot Comerica employees PC, Laptops and mobile devices. Assisted with OS migration from Windows Vista, XP to Windows 7.

Dearborn, Mi

Provide hardware break/fix support on Various CISCO Routers, Switches & Wireless Access Points. Infrastucture move/add/change networks around Ford Motor Company (Metro Detroit Area). DNS Administration & CiscoWorks LAN Management. Update Routers with new router protocols (OSPF or EIGRP). Wrote ACL scripts for new Routers. Replaced Supervisor Modules with in switches/routers inside the Data Center(s). Worked on various Catalyst Switches and Routers with in Dearborn Truck plant, PDC and other ford buildings. Worked within Ford’s main data centers and maintain the infrastructure of the entire network.