At MuleSoft, I lead the charge in unearthing deep customer insights that fuel our groundbreaking product developments. My journey here has been marked by spearheading the research for a significant core product, involving a multi-year and multi-million dollar investment. I introduced and championed the 'Voice of the Customer' survey program, turning customer feedback into a cornerstone of our product evolution and strategy.I take pride in not just leading research but cultivating an environment of learning and growth. I've educated and advised a talented pool of UX Designers, Product Managers, and various stakeholders, sharing the ins and outs of research methodologies and best practices. My role goes beyond research; it's about building bridges between teams, ensuring policy compliance, and managing vendor relations to streamline our operations.

At 'CA', now called Broadcom Software, I pushed our insights to the forefront of product decisions while revolutionizing how we validate our designs, notably through initiating the 'Research Train' for MVP testing. This innovative approach has tripled the validation rate of designs before their General Availability release, ensuring our products are not just market-ready, but market-leading.My role extended to supporting the research needs of four distinct product teams, where I honed the art of juggling multiple project timelines and resources to deliver insightful, actionable results, consistently on schedule and maximizing impact. Recognizing the power of collaborative knowledge, I've also developed a series of training sessions, templates, and guides, enabling non-researchers across the organization to conduct tactical research projects. This initiative significantly scaled our research velocity, empowering more teams to make data-driven decisions and enhancing the overall quality and user experience of our products.

On the B2B side, My role led in the execution of end-to-end research initiatives, such as roadmap planning, script development, moderation and facilitation of research sessions, data analysis and report presentation. Other responsibilities were formulating survey questions using internal survey tools, conducting internal customer research such as focus groups, usability tests, and contextual interviews, developing data-driven personas and, constructing journey and empathy maps.

At HP my team is building the new style of IT by bringing UX and UCD to the forefront of all new projects to improve our employees productivity and satisfaction when using internal applications. We are pushing the concept of "any device, anywhere"​ by developing IT applications to be accessed and manipulated by our employees on their own device, rather they are in the office in Plano, TX or at their kid's soccer game in Ireland. They are never too far from a good user experience with their work.My Skills performed for this role:◆ Lead and perform both quantitative and qualitative research activities to unveil gaps in the functional needs and experience of the user◆ Analyze behavior when using an application through web data to determine behavior patterns◆ Plan, conduct and report out Heuristic Evaluations and Usability scoring of existing products. ◆ Effectively evangelize the UCD design philosophy to business stakeholders.◆ Create wire-frames and mock-ups to developers and stakeholders to get buy in and direct the overall development timeline◆ Time and project management skills to deliver artifacts on time and with quality

I worked with an agile, multiple disciplinary design team with the aim to produce content and overall design direction that matches the user needs and capabilities of an extremely large website and customer portal. Common UX studies were:user interviews, focus groups, quantitative metric creation and analysis, persona's, contextual inquiries, developing and administering surveys, and moderating a user feedback community.

Established driving change, productivity and efficiency improvements by implementing strategic initiatives through LEAN management techniques from the manufacturing industry applied to the healthcare industryBy working closely with Strategic Program Leaders over the course of the internship program I gained skills in project management, change management, LEAN/Six-Sigma and communicating and presenting findings and solutions to stakeholders and executives. A project to improve patient flow in a crowed Emergency Department was selected for presenting at the national LEAN and Six Sigma conference. September 2011, Atlanta Georgia.