Stephen Drone Email & Phone Number

Greater Chicago Area

Greater Chicago Area

• Managed projects and led teams at Akorn Pharmaceutical upgrading computer rooms, infrastructure, and physical security
• Led FDA qualification project efforts performing audits and IQ/OQ on IT infrastructure for GAMP compliance at 8 domestic and international sites
• Deployed resilient power & network architectures to eliminate outages and enable capacity growth
• Managed vendors performing construction and network services

Greater Chicago Area

I help job seekers with technical problems, online search questions, and IT industry information.

Greater Chicago Area

• Developed and managed 7x24x365 onshore and offshore infrastructure teams operating 40,000 Cisco and Juniper LAN ports, wireless LAN, MPLS WAN, security infrastructure, DNS/DHCP, and cloud connectivity for 2 global.
• Exceeded 99.99% network availability SLA through consistent application of ITIL service operation, change, and configuration management principles
• Supervised matrixed teams managing monitoring, event management, service desk process, field services, and incident escalations
• Directed project management and financial forecasts
• Created repeatable problem analysis process resulting in 99% stakeholder approval
• Managed and motivated staff including training, development, and performance evaluations

Greater Chicago Area

• Supervised team of 20 running LAN, WAN, VoIP, PBX, and firewalls/intrusion detection at 110 U.S. sites and 2 data centers serving 12,000 users.
• Won Global Recognition Award for leadership in support of new VoIP technology
• Delivered transition of 23,000 users to Cisco UCS enterprise communications platform while prioritizing stability, implementing best practices and reducing problem backlog by 70%
• Drove IT service delivery, vendor management, and contract compliance to increase customer satisfaction and meet 99.99% availability SLA requirements
• Created finance models that drove revenue and expense in a $4,000,000 budget
• Reduced call quality incident resolution times 50% via proactive incident management process enabling LAN and VoIP team collaboration

Greater Chicago Area

• Led WAN, LAN, and telecom teams for 28 U.S. and international sites serving 5000 users.
• Implemented new incident management processes and SLAs
• Completed VoIP call center certifications by managing vendors, risk, and impact

Greater Chicago Area

Drove outsourcing service delivery results to business leaders including operational reporting/review presentation, key performance indicators, and root cause analysis. Managed rollout of new SLAs, ITIL training and ITIL process.

Greater Chicago Area

• Managed staff of engineers operating Cisco networks, wireless networks, wiring plants, and data centers at four campuses serving 9000 people.
• Delivered re-architecture projects to standardize on high availability network design resulting in 99.999% LAN availability
• Created cross training, virtual team, and on-call programs to maximize team effectiveness
• Planned and implemented advanced VoIP network infrastructure at remote 400 user site

Greater Chicago Area

Installed and maintained Windows servers, Novell servers, network hardware and software, and WAN circuits. Implemented firewall, proxy, and VPN services. Planned/maintained computer rooms, UPS and A/C systems.

Consulted with clients ranging from small electronic pre-press houses using Apple Macintoshes to Fortune 500 companies with integrated multi-protocol networks.

Bachelor Of Science (B.S.), Computer Science

Activities and Societies: Association of Computing Machinery

Itil Foundation

Education record

Business Analysis CompTIA Security+