Susan Drumheiser Email & Phone Number

Salem, Or, Us

Albany Oregon

4240 Center Street Ne Salem, Or

Tailored Solutions is a leading supplier of Criminal Background Check systems to State and Local law enforcement agencies. Our customized software solutions address the unique requirements of each agency, resulting in optimum efficiency and productivity. Fingerprint processing, Firearms Instant Check, and other Background Check Systems are our specialty.My job is to manage the office; invoicing, banking, documentation, report writing with MS Report builder, SQL building and take support calls from our clients around the US.

Salem, Oregon

Salem, Oregon

● Perform maintenance and upgrades , hardware & software, to over 100 computers● Train user (employees) to Microsoft Office 2007 & create training documentation.● Keep up latest IT changes and version revisions.● Troubleshoot issues that arise with our audio and video system.● Perform system backups● Fulfill requests to get archive court records.● Replace toner and fix printer issues.● Maintain user accounts for Active Directory, Lotus Notes, AS400 and GPO.● Update information in OJIN for attorneys, judges and clerks. ● Convert Word Perfect to Microsoft word ● Stay current on new technology as it pertains to the courts and make recommendations to improve our productivity.● Performed maintenance on copy machines, faxes, printers, etc● Established solid work interactions with customer and employee alike● Gathered information and customer feedback to establish client requirements● Effectively manage multiple customer requests● Used applications such as VNC/RDP/ZenWorks and Remote Assist to establish remote connections to help the user.

● Partner with engineering to complete and design experiments and task requests. Sound analytical skills and communication with engineers and production partners are necessary in order to accomplish this effectively.● Play an active role in the developing and updating of documentation as deficiencies are identified. Follow up on documented methods by conducting trainings to operators for certification of tool use.● Core member of improvement team. Identify and follow up on incidents/practices that contribute to scrap and rework in our work area.● Received multiple Reward & Recognition honors for various projects and teams that improved documentation, communication, and continuous process improvement.● Involved in day-to-day operation of TCPIIP network in addition to effort to migrate to an all IP network.● Configure computer TCP/IP and domain settings to connect to the proper network.● Troubleshoot connection problems with the use of utilities such as ping, tracert, netstat and ipconfig.● Developed and implemented classroom trainings for products utilized by operators and management staff eliminating the need to send users to outside training.● Manage standard desktop images for employees based on job function reducing the time required to install appropriate software on a new PC by copying the appropriate image to a new computer's hard drive instead of loading individual software applications.● Experience in effectively managing workload and time while continuing to develop strong working relationships with peers, partners, and customers.● Proactive in assuming lead roles in project delivery and product quality. Facilitate meetings to achieve the team’s goals and meet deadlines.● Collaborate with peers to utilize Microsoft Systems Management Server (SMS) to deploy updated patches arid software distribution while maintaining an inventory of the current hardware and software.

As part of my job duties I set up and operated audio and video equipment, including microphones, sound speakers, video screens, projectors, video monitors, and recording equipment. I also connected wires and cables and set up and operated sound and mixing boards and related electronic equipment for concerts, sports events, meetings, conventions, presentations and news conferences. I set up and operated spotlights and other custom lighting systems. I operated and maintained equipment that regulated the signal strength, clarity, and the range of sounds and colors of radio or television broadcasts. I also operated control panels to select the source of the material. I switched from one camera or studio to another, from film to live programming.

Track Vehicle Repairer (MOS 63H)As an integral member of the Mechanical Maintenance team, the Track Vehicle Repairer is primarily responsible for performing maintenance on tracked vehicles and supervising activities that include fuel and electrical system repair and maintenance.Duties performed by Soldiers in this MOS include:Performs repair of gas turbine power plants/packs, diesel power plants/packs, compression ignition engine fuel systems, compression ignition air induction systems, vehicle air cooling systems, vehicle liquid cooling systems, track hull electrical systems, automatic transmission assemblies, track vehicle cross drive transmission assemblies, transfer assemblies, hydraulic brake systems, mechanical/hydraulic steering systems, track vehicle hydraulic assemblies, fire extinguisher/suppression systems. Repair track vehicle using battlefield damage assessment and repair.

Bachelor Of Science (Bs), Information Technology - Web Development

BS program course work included: ● Project Management ● Quality and Data Analysis Management ● Managing Operations Professional course.

Associate Of Arts And Sciences (Aas), Electrical And Electronics Engineering

AAS program course work included: ● Component Level Troubleshooting ● Attention to Details ● Logic Thinking