Head of Operations - Group/ Head of Operations and Sourcing - Middle East/ Sales Manager - Pakistan, Bangladesh, Sri Lanka, Other:- Managing a small team (in the UK and India) for documentation within the group.- Overseeing general operations, liaising with the MD and following through with the required action. - Managing escalated claims and communicating with customers.- Handling legal action and liaising with our appointed lawyers.- Support within other departments.- Primary point of contact for all suppliers (ME).- Building and maintaining relationships with new and existing suppliers. - Submission of tenders/ negotiation for spot deals/ sending enquiries. - Checking and signing PIs/ Contracts.- Managing a small team who handle the day-to-day operations, handling any issues that are escalated to me for discussion at management level.- Negotiation on both the supply and sales side of a deal.- Drive the development of new products and new regions.- Maximise margins when possible.- Maintain relationships with the customers.- Representing the company in a professional manner and upholding our reputation.- Mentor for new colleagues

As an international trading company, we specialise in moving raw materials and chemicals from CIS and Middle Eastern countries to the Far East, India/ Indian subcontinent, Egypt, the Middle East and Africa. We are focused on providing world class logistics and documentation support through each of our offices across the globe. As the Business Development Manager and Head of our global documentation team, I have been responsible for developing the Middle East as a sourcing region. Now it is established I am the primary point of contact for all suppliers, managing relationships at senior and operational level, handling tender submissions and any escalated issues.As the Head of the documentation group I am responsible for managing a small team based in the UK and India, ensuring that contracts, MOUs and shipping documents are all processed in good time and handling any escalated issues.

Reporting directly to the Managing Director, my responsibilities include:- Working closely with our Head of Sales in different regions alongside new suppliers and customers to develop new business.- Specifically aiming to develop the Middle East as a key sourcing region. - Bulk business development.- Working with our sales teams in India and China to drive new product development.- Implementing the company's 5 year business plan.- Coordinating with banks, forwarders and our logistics and documentation offices.- Maintaining various excel worksheets (our Purchase Planner and Trade Gross Profit Analysis, Business Plan) - Developing price models for individual products for long-term contracts. - Represent our company as the primary point of contact for our suppliers in ME all customers/ agents in the Egyptian market. - Liaise with senior staff from both suppliers and customers to maintain the relationship and resolve any issues on an operational level.- Organising business trips and scheduling meetings with all necessary parties for myself and my colleagues. - Arranging visa's for myself and my managing director for various countries.- Organising and booking events for annual corporate events.

- Maintaining numerous trade analysis databases to track every trade.- Liaising with banks to ensure our documents are processed correctly and maintaining good relations with their relevant trade operations teams.- Communicating with our sales offices/ agent offices in Shanghai, Delhi and Cairo to follow up for payments.- Inputting large volumes of date accurately into our accounting software and spreadsheets to maintain our records for audit purposes.- Checking all supplier invoices before payments are made to ensure the details are correct and that they are correctly reflected in our records.- Assisting the Company Secretary with his duties. Each year I submit the Annual Returns (Confirmation Statements) to Companies House and ensure all our company records are maintained. As I have studied several law modules I have also assisted in drafting statements for legal cases that we have been involved in, communicating with our Lawyers, arranging for documents to be certified, legalised or notified and also proof read numerous contracts/ loan agreements.- Due to the growth of our company I am now involved in the checking and preparation of documents. This ranges from providing Bill of Lading instructions to our logistics office in Moscow, checking Draft Bills and providing my comments for necessary corrections, approving Draft Bills of Lading to preparing sets of documents against Sales Contracts, Letters of Credits and Original Bills of Lading. These documents are then presented to our banks, due to the time sensitivity of our cargo we allow minimal room for error and work to an incredibly high standard

Working within such a small environment I am constantly gaining an insight into the operations of such an efficient and profitable company. My position allows me to gain experience in a variety of roles offered by the company. I manage my own individual tasks relevant to my department such as updating and maintaining our purchase planner and trade gross profit analysis spreadsheets allowing me to calculate and keep track of the ROIs of every trade that we process. I am also in charge of keeping track and reporting on any banking issues in which we may encounter and reporting them to higher levels; a common occurrence due to recent issues within Russia and Ukraine. Along side ensuring our payments match our planned purchases I also track receivables. This exposes me to daily communication with our offices in Shanghai and Moscow and our agents in India. It also allows me to gain a huge insight into payment methods and Incoterms used within international trade.In addition to my work within the accounts department I occasionally assist with checking documents before they are presented to the bank, this again gives me a greater insight into the operations of international trading.

Assisting with the years intake of international students. Ensuring students are collected from UK airports and arrive safely onto campus whilst making sure accommodation, documentation and enrolment requirements are all fulfilled to the necessary standards. Assisting with the opening weeks and events carried out to allow new students to familiarise themselves with the areas around campus. Leading campus, city and local area tours of groups up to 30-40 people.