Steven Duckworth Email & Phone Number

Lindon , Ut, Us

• Developed and executed the technology strategy, guiding executive and board-level decision-making while staying ahead of cutting-edge technological advancements to drive product development and offerings• Championed innovation efforts, fostering a culture of excellence in adopting technologies and staying at the industry forefront• Directed software development for the content development platform used by internal and external studios, machine language marker-less tracking, run-time platform that powers all VR experiences, and tools used for operating The VOID locations• Oversaw technical operations, managing the technology infrastructure, ensuring seamless operations and high-quality content delivery• Built and developed a highly effective technology team, optimizing staffing and fostering a growth-oriented environment aligned with the organization's missions, goals, and values• Cultivated strong relationships with external vendors and suppliers, ensuring effective negotiations for cost-reducing services and product delivery• Effectively communicated the technology vision and strategy to stakeholders, providing regular updates on technology initiatives and team achievements

Lindon , Ut, Us

• Managed global tech operations at 22 locations, establishing Technical Support Center and Field Services groups for live operations support, leading to enhanced customer satisfaction and quick issue resolution• Oversaw Corporate IT functions, including data security, network, desktop support, virtualization, cloud services, and storage, ensuring a stable and reliable IT infrastructure• Played a key role in the architecture team for location-based entertainment experiences, contributing technical expertise and driving the successful development of proprietary hardware• Implemented best practices, change control, and incident management, resulting in optimized operations and minimal downtime• Established vendor relationships for scalability and reduced hardware capital costs by 30%, leading to improved cost-efficiency• Introduced technical certifications and inspection programs to ensure high-quality results in VR environments, enhancing product reliability and performance• Contributed to the leadership team, actively setting priorities and direction for the company, driving successful business outcomes

• Managed multiple teams responsible for Data Services, Data Warehouse, Analytics, Monitoring, and Tools and Automation, ensuring efficient and reliable data-driven operations• Directed the software development of custom applications and tools used to operate and manage the Sling TV streaming service• Spearheaded the creation of a data warehouse and provided reporting to business operations and accounting teams, empowering data-driven decision-making• Introduced automation in AWS and the Dish Digital Private Cloud hosted in VMware using Salt Stack, resulting in streamlined processes and enhanced scalability• Designed and implemented centralized logging in Splunk, enabling comprehensive system monitoring and efficient resolutions• Oversaw the analytics system for handling over 1 million concurrent viewers, ensuring smooth and seamless streaming experiences for customers• Developed tools for issue detection and resolution in the Operations Center, leading to improved efficiency in resolving issues• Assisted in the successful launch of SlingTV Domestic and International products, contributing to the company's successful market expansion• Executed business-critical reporting and metric analysis presented to executives and business operations, enabling consistently effective data-driven decision-making• Championed implementation of ITIL processes in the operations group, including change control, service request, incident, and problem management, resulting in improved service delivery

Salt Lake City, Ut, Us

• Part of the Infrastructure Monitoring team, enhancing and upgrading the Nagios implementation, ensuring a robust and reliable infrastructure monitoring system• Provided support and training for monitoring tools at BYU Network Operation Center

Provo, Ut, Us

• Conducted successful design and development work, ensuring seamless product delivery and customer satisfaction.• Supported various critical problem resolution teams, providing expert technical support and contributing to product enhancement

• Conducted successful design and development work, ensuring seamless product delivery and customer satisfaction.• Supported various critical problem resolution teams, providing expert technical support and contributing to product enhancement• Managed the IT department, overseeing areas, including data center, systems, database, voice, networks, and business applications• Designed and implemented Content Distribution Networks for customers, ensuring efficient and reliable content delivery• Developed the "Video Streaming Readiness" program, receiving positive feedback from industry analysts• Represented Volera Professional Services during customer visits, contributing to successful sales and customer relationships• Architected and implemented the Content Exchange (CX) service offering, providing innovative solutions to customers• Designed and oversaw the implementation of the Network Operation Center, ensuring optimal support for CX service and adherence to service level agreements• Responsible for Network management tools used by all three of Novell's Global Network Operations Centers, ensuring efficient network management• Designed and implemented Network and Systems Management solutions for Novell on a global basis, improving overall infrastructure management

Managed team of technical consultantsArchitected design for network management solution for the 2002 Olympics

Provo, Ut, Us

• Architected network management systems and tools used by Novell’s Global Network Operations Centers (GNOC).• Participated on core teams for Novell Network Management software products.• Network Engineer supporting Novell’s Enterprise Network of over 120 sites worldwide.

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