Stephanie Duncan Email & Phone Number

Woodstock, Gb

Woodstock, Oxfordshire

• Developing and delivering business wide marketing and communication strategies to achieve business objectives that includes pricing and product development• Ability to formulate a clear vision, strategy, and plan for the marketing and communications function including digital marketing, CRM, above and below line campaigns, public relations, advertising, partnerships & sponsorships• Multi-channel strategy and delivery campaigns covering always on channels and quarterly/project campaigns that include – digital, advertising, PR, social media, content creation and print• Commercial Filming and Sponsorship • Digital and CRM strategy and delivery • Developing retention strategies of existing customer business through customer loyalty programmes and CRM journeys• Partnership and stakeholder development/management internal and externally – influencing key senior stakeholders to drive commercial solutions that deliver business strategy• R&D to analyse audiences and create strategies to drive motivated and engaged segments to deliver commercial transaction and contribute to business strategies whilst also specialising in consumer behaviours and interpretation of insight to inform marketing strategies for maximum commercial return• Community engagement programme for 9 cluster villages • To contribute to business wide strategies and deliver on the senior leadership team that would include pan business subjects that include over arching commercial performance, EDI, innovation, People, governance & compliance.

Silverstone, England, United Kingdom

• Advising in business strategy and operations to the management team• Engaging with and approving management team plans• Challenging and supporting evolution for growth• Overarching marketing strategy and delivery advisor• Financial governance to ensure budgets and cashflow are on budget and well managed• Stakeholder and partnership strategy advisor and approval• People strategy advisor and approval• Governance and compliance approval – reviewing all company processes, legalities, operations, H&S, security etc.

Warwickshire

• Developing and executing acquisition and loyalty programmes using multi-channelled tactics – offers, incentives, merchandise and experiences• Customer engagement & experience mapping, delivery and insight• Brand development and management – re-branded and roll out in 2010• Managing the customer call centre team who administered and processed 200k memberships• Compliance and governance of payments and benefits to membership including insurance• CRM management and development• New Microsoft Dynamics CRM implemented in 2011• Partnership, events and communications campaigns to drive commercial success• In addition to core job role, project lead on change management and modernisation programmes to see service efficiency and income growth.

Silverstone

• Partnership negotiations between Lenovo headquarters and Williams F1 team to execute the £8 million sponsorship programme worldwide• Strategic planning and activation programmes with 6 worldwide geo leaders• Sponsorship delivery included: Events – worldwide customer engagement programmes at track, Williams F1 team management and driver events and show car road shows• At track engagement including trackside signage and merchandise• Williams team sponsor partnership development• Brand guardian and negotiator between Williams F1 and Lenovo.

Oxford, United Kingdom

• Executing integrated marketing campaigns across all business areas of Volvo Car UK Dealer Marketing, Deutche Post, Piaggio Motors and Make A Wish• Centrally created creative campaign assets rolled out to 117 Volvo dealers• Marketing tactics included Digital, event, advertising and PR• Elevated role to include Brand Manager for entire Volvo account team of 25• Six Sigma process compliance to delivery excellence in project management.