Sheran Dunlas Email & Phone Number

Canada

Toronto, Ontario, Canada

Markham, Ontario, Canada

• Managing event sponsorships, customer relationships, and ticket sales, contributing to overall business growth.• Providing outstanding service to clients, ensuring satisfaction and fostering long-term relationships.• Perform data entry and management using CRM systems to maintain accurate and up-to-date client information.• Handling logistics and support for various events, ensuring smooth execution and participant engagement.• Drive sales through proactive initiatives and strategic planning.• Assist in other foundation initiatives to make a positive impact on the community.

• Managing and leading forums into high-performing teams at SLASSCOM, an NGO aimed at advancing Sri Lanka's IT industry, by enhancing volunteer engagement and fostering collaborative project environments.• Led the organization and execution of five virtual conferences, including the notable AI Summit 2022, EmTech Conference 2023, Quality Summit 2023 attracting over 400 participants, and contributed to four additional on-site conferences. Skillfully managed sponsorships, ensuring financial support and exceeding revenue expectations.• Pioneered a generative AI workshop and webinar, achieving a landmark attendance of 700 global participants, facilitated by top international experts, resulting in a 120% satisfaction rate and establishing a new standard for the organization's educational programs.• Cultivated robust partnerships with industry bodies and sponsors, securing ongoing support and collaboration, significantly benefiting SLASSCOM's mission and initiatives beyond my tenure.• Managed the delivery of over 15 webinars and numerous training programs, focusing on cutting-edge technologies such as AI and cybersecurity, to upskill professionals and engage students in the IT field.• Played a pivotal role in capacity building, leading initiatives to encourage IT career pursuits among students and professional upskilling, contributing to the development of the local IT sector.• Reported directly to the board of directors, demonstrating effective leadership in strategic planning, project execution, and stakeholder engagement, while actively participating in marketing efforts to enhance the organization's programs and visibility.

• Orchestrated comprehensive marketing strategies encompassing digital, social media, and traditional channels, significantly enhancing brand awareness and student engagement for STEM and IT programs.• Successfully cultivated and managed relationships with international universities and local agent partners, leading to a 30% increase in program enrollments and broadening the university’s academic portfolio.• Spearheaded the organization and participation in school visits, career fairs, and educational events, effectively promoting the university's transfer programs and cultivating interest among prospective students and parents.• Played a pivotal role in the executive education team, supporting the development and maintenance of the LearnWorlds LMS, and contributing to the creation of impactful executive education courses.• Fostered partnerships with new universities, diversifying the program offerings and enhancing the value proposition for students seeking international study and transfer opportunities.• Coordinated career-oriented events and managed student ambassadors and volunteers, fostering a vibrant community and supporting student success both academically and in career preparedness.

• Served as the first point of contact for prospective and current students and parents, providing detailed academic counseling and guidance to ensure alignment with students' interests, passions, and career goals.• Managed the end-to-end admission process, from document collection to payment processing and system registration, facilitating smooth transitions for students into their chosen degree programs.• Coordinated closely with lecturers and academic staff to schedule classes, maintain attendance records, and ensure the availability and readiness of classroom facilities, supporting an optimal learning environment.• Played a pivotal role in the maintenance and effective utilization of the institute’s CRM system, optimizing lead follow-up processes and contributing to successful admission and enrollment target achievements.• Supported student transfer processes to partner universities, including documentation preparation and maintaining regular communication with University of London and Deakin University to uphold strong partnership relations.• Led and organized key institute events, such as graduation ceremonies and student competitions, collaborating with cross-functional teams to enhance student engagement and program visibility.

• Spearheaded the development and marketing of high-end professional workshops, training programs, and educational courses, consistently achieving and exceeding allocated targets through strategic planning and execution.• Conducted comprehensive market research to identify trending skills, technologies, and industry needs, leading to the creation of in-demand educational offerings that positioned PwC's Academy as a market leader.• Revolutionized the registration process by implementing an online platform, reducing manual entry workload by 80% and significantly increasing operational efficiency across teams.• Streamlined the invoicing and payment collection process, cutting down preparation time from two weeks to 30 minutes, and dramatically reduced the percentage of outstanding debtors by program start—from approximately 60% to less than 10%.• Championed the introduction of a new portfolio of budget-friendly programs with local trainers, achieving significant cost-to-profit success and contributing to a 45% revenue increase for PwC Academy.• Led the pivot to virtual programming in response to COVID-19, rapidly adopting and mastering new platforms for online webinars, positioning PwC Academy as a pioneer in virtual professional education in Sri Lanka.• Facilitated knowledge transfer and platform adoption across departments, ensuring a smooth transition to and the success of virtual training programs.• Forged and managed international partnerships and collaborations with universities, expanding PwC Academy's offerings and reinforcing its position as a leader in professional education.

• Led the planning, organization, and management of various high-profile events and conferences for both local and international clients, ensuring seamless execution and 100% client satisfaction.• Managed the execution of high-end, quality events with budgets ranging from LKR 5 million to LKR 15 million, demonstrating expertise in delivering exceptional experiences across events ranging from small-scale gatherings of 30 participants to large-scale international conferences with over 400 participants.• Coordinated and executed notable events, achieving more than 70% of the allocated profit targets through effective vendor negotiations and cost management while maintaining high service quality.• Extended expertise to organizing tours, contributing significantly to the company's diversified services and revenue streams.• Oversaw all facets of event coordination, including venue selection, artwork design, website management, and logistics.• Spearheaded marketing initiatives to reach target audiences, manage social media platforms, and enhance event visibility and engagement.• Implemented efficient administrative and financial processes before, during, and after events, overseeing budget creation, payment processing, and final account settlements.• Served as the central liaison among clients, participants, vendors, and internal teams, facilitating effective communication and ensuring that all stakeholders' needs were met.• Enhanced operational efficiency by streamlining registration processes and leveraging technology for better management of event logistics and participant engagement.• Successfully coordinated and executed notable events including the Kerala Roadshow (100+ participants), APLAC-PAC International Conference (420+ participants), WACO Conference, CHOVA Conference (100+ participants), IPWE Conference (150+ participants), and a product launch for Otis with over 150 participants.

• Designed and executed personalized inbound tour packages for a diverse international clientele, including markets from India, Europe, Australia, and the US, ensuring an exceptional travel experience from initial inquiry to tour completion.• Spearheaded negotiations with hotels, suppliers, and vendors to secure competitive rates, enhancing package appeal and profitability.• Managed comprehensive logistical arrangements, including accommodations, transportation, and itineraries, ensuring seamless execution of tours.• Implemented a significant process innovation by automating budget and cost calculations for tour packages using Microsoft Excel, reducing preparation time by over 60% and increasing operational efficiency.• Developed and maintained the company's website and social media platforms, effectively promoting tour packages and increasing brand awareness.• Oversaw the IT infrastructure, ensuring the reliability of local networks and the availability of digital resources.• Acted as the lead project manager for Island Leisure Lanka's role as the official travel agent for the ICC World Cup 2015, coordinating with the ICC board and managing ticket sales and promotional activities.• Initiated and established standardized templates and a local data storage solution, streamlining the package creation process and enhancing team collaboration.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Master Of Business Management - Mbm, Marketing/Marketing Management, General

Edexcel Hnd, Business Management

College Education (Cge Al & Ol), Business/Commerce, General

Subject of interest; Economics, Accounting and Business Statistics