Highly effective operations manager with knowledge in customer service and debt collection. I've supervised numerous teams in the telesales, customer support call center, and BPO management fields for the appropriate number of years. I am skilled at creating and upholding work schedules. I am a conscientious Customer Service and Retention Manager with experience in improving corporate image and ensuring customer satisfaction through excellent customer service delivery. I am competent in providing administrative and technical support while serving as a liaison between management, and clients. I possess extensive experience in data management and analysis, customer engagement, and quality assurance. Being an experienced CX Manager, I possess exceptional skills at selling the company’s products and services utilizing effective and innovative marketing methods tools and resources. I have a track record of improving operations, setting up multiple contact/call center teams, identifying and nurturing greenhorns to become experts in customer service. Recognized for going the extra mile to improve customer experience.Core Competencies:• Staff management; • Operations management; • Debt collection; • Customer service management;• Data Management & Analysis • Process Improvement • Call Center Management• Telesales; Team management and leadership; Hiring and TrainingIf you want to know more, please email me at sdyisaac@gmail.com to start a chat.