Seamus Murphy Email & Phone Number

Croydon, United Kingdom

At Qudo I work with businesses, typically 20+ users, to review and update their communications strategy. Using state of the art telephony, collaboration and mobile tools I will help you design the solution you need to work with your clients.Qudo is part of DRD Communications.

Sittingbourne, Kent

IKONIX Telecoms supply bespoke solutions for all Telecommunication services including, Telephone Systems, Mobile (all networks & MVNO), Fixed Lines service, Broadband Solutions and Fleet vehicle tracking.

London, United Kingdom

ONEm provides a unique global mobile service that allows International mobile operator's to provide interactive access to their customers via voice and SMS. This is achieved by providing an ecosystem that allows users with little or no mobile data connectivity to access internet type content. This helps provide a new user experience by bringing to ordinary mobiles a capability so far only enjoyed by internet-enabled devices.This is particularly useful in developing countries where many users do not have the ability or finance to access data networks. I managed the team working with European and West Asia Operators to develop and grow our market in this region.

East Sussex

I worked with a number of companies as a self employed agent in the Financial Services market supporting SME's in choosing and implementing the best credit interface for their customer base. This included face to face support for their business and also support for their online presence. My role involved finding and working with suitable clients from introduction through to implementation and continued support for additional financial products to help their business grow.

I had responsibility for managing multiple Global Blue Chip accounts from various perspectives, including Sales, Service and Cost Management. I specialised in building and maintaining strong business relationships at all levels. My prime focus was managing a virtual team to ensure they were focused on identifying opportunities and supporting them in closing profitable business.

I worked in the Automotive Sector managing a number of Global Automotive customers. Whilst in this role, I led a Global virtual team in winning a key Unified Communications deal valued at £16m. During this period my experience helped the BT share of wallet to grow across my customer base between 10% and 15% annually.

I was a Service Development Manager in BT Retail, working in International Manufacturing and Production. I managed customers in the Automotive and Supply Chain area and was responsible for BT's service offering to the customer. I worked closely with the customer and BT to improve customer satisfaction whilst increasing the BT share of their IT spend.

I was a Global Service Manager in Concert managing the Global Service Solution for a number of Global Automotive and Pharmaceutical companies. I also had operational responsibilities for 2 Service Managers based in America and Japan and matrix responsibility for another 2 Service Managers based in the UK.

I set up and managed the Concert Chairman's Office from scratch. My responsibilities included management of the Chairman's Complaints Office (managing a staff of 3), representing the Quality Unit (of which the Chairman’s Office was part) at the Global Operations Review (GOR), and acting as the European matrix manager for the Quality Unit. During this period I was based in the UK but spent a lot of time working in Europe and in the United States.

I spent a year as the Group Manager of BT's Survey Team (Customer Information Centre). This included managing the supplier relationship with the agency Taylor Nelson Soffres, with an annual survey budget of £500k. The team consisted of 2 Senior Managers, 5 Managers and 3 support staff.

I was a Senior Consultant in BT's coveted Customer Quality Centre. The role included management of customer projects covering operational, relationship, and process issues. The customer base was major corporations. I specialised in resolving relationship problems. The consultancy role relied on excellent interpersonal skills across the entire range of personnel. Projects were carried out at all levels from operational to Board level.

Bt Centre

I was a Specialist Complaint Manager in the BT Chairman's Office. Primarily this involved dealing with service complaints and enquiries on behalf of the Chairman, Group Managing Director and other Board Members but Corporate/Policy issues were also handled. I represented the Company and its subsidiaries on the telephone, in writing and in person. The day to day contacts with customers were at all levels including MP's, opinion formers and senior management and at both an operational and Board level within BT.

I had responsibility for the service offering for business and residential customers in the South East London Region.

I managed customer queries, credit control and was the team specialist in complex billing enquiries.

Diploma In Management Studies And Certificate In Personnel Practice, Specialising In Industry

Whilst at Mid Kent College Seamus Studied Management Services in Industry and Commerce to Certificate and Diploma Level. Seamus also.

Education record