• Provide dedicated support to a leading telecommunications client, conducting thorough analysis to investigate and respond to security incidents within a 24x7 Security Operations Center (SOC).• Collaborate with higher-tier support teams to analyze and resolve escalated security incidents, contributing to overall operational efficiency.• Document investigation case notes and update SOC knowledge management repository to maintain comprehensive incident records and procedures.• Recommend detection tuning based on analysis of security incidents, enhancing the effectiveness of monitoring and response capabilities.• Conduct security research on emerging threats, staying updated on evolving cyber risks.

• Responded to threats within customer environments and performed remediation utilizing remote shell capabilities of various EDR platforms.

• Leveraged endpoint detection and response products to assess threats within customer environments.• Published actionable threat reports to customers highlighting key process, file, and network activity.

• Conducted root cause analysis to identify underlying issues, performed trend analysis to detect patterns, and maintained a comprehensive database tracking quality trends for 8,000+ items, enabling data-driven decision-making, process improvements, and proactive issue resolution.

• Administered and maintained customer SharePoint site, ensuring optimal functionality, data security, and user access, while providing exceptional support and customization to meet the specific needs of more than 200 customers.

• Diagnosed and resolved issues within automated calibration software, optimizing system performance, and ensuring seamless operations. Additionally, conducted precision equipment calibration with unwavering attention to detail, maintaining a 100% quality rating.