Own end-to-end OTC (credit risk, collections, and payment) process and controls for US portfolio. Serving as strategic partner to sales and clients, aligning business objectives to promote scalable revenue growth, increase customer satisfaction, removing risks and friction along the way.- Manage Business Process Outsource (BPO) Credit & Collections team and conduct reviews with operations to remove roadblocks and ensure performance metrics and SLAs are delivered.- Partner with Enterprise Engineering to design and implement tool enhancements.- Own process documentation; conceptualize, create, and implement policies and procedures to drive operation.

- Responsible for the performance of Facebook’s EMEA receivables portfolio of clients 8,600+ accounts across 76 countries. -Managed EMEA collections (46 agents), ensuring top tier performance, operational KPI’s/SLAs are met, and industry best-practices are followed.- Partner with the business (Sales) and Enterprise Engineers to implement new technology functionality, enhance existing processes and scale through automation.- Supported key customers across the EMEA region managing their advertising business & investment through the uncertainty (early days) of Covid.

- Developed and maintained a global quality assurance test plan for all outsourced cash application procedures, including population identification, sample selection, and attribute testing.- Presentation of data, recommendations, and insight beyond the numbers to regional process owners and GPO.- Spearheaded process transformation initiatives cross-functionally with process owners related to cash applications; leading the way to global standardization and greater operational efficiency.

- Manage a team of twelve employees responsible for Order-to-Cash (Billing, Collections, Cash Application) process of over 1,000 clients, 18,000 monthly invoices, and 200 million annually.- Work with product and engineering teams on various Accounts Receivable related projects from a business owner perspective, including concept & enhancement, requirement identification, QA testing, and production implementation from a process and operational standpoint.- Oversee M&A integration of personnel, clients, and revenue via company acquisitions (Aerify, StrikeAd, PointRoll).