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Sean Atchison Email & Phone Number

Customer Success Manager at ePlus inc.
Location: Sterling, Virginia, United States 8 work roles
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Current company
Role
Customer Success Manager
Location
Sterling, Virginia, United States
Company size

Who is Sean Atchison? Overview

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Quick answer

Sean Atchison is listed as Customer Success Manager at ePlus inc., a company with 1296 employees, based in Sterling, Virginia, United States. AeroLeads shows a matched LinkedIn profile for Sean Atchison.

Sean Atchison previously worked as Escalation Manager, Customer Operations - Verisign, Inc at Verisign and Team Lead - DDoS Support at Verisign.

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ePlus inc.

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About Sean Atchison

Sean Atchison is a Customer Success Manager at ePlus inc.. They is proficient in German.

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Sean Atchison's current company

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ePlus inc.
Eplus Inc.
Customer Success Manager
Sterling, VA, US
Website
Employees
1296
AeroLeads page
8 roles

Sean Atchison work experience

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Customer Success Manager

Sterling, VA, US

Escalation Manager, Customer Operations - Verisign, Inc

Current

Reston, Virginia, United States

* Administered incident management providing timely status updates to internal and external stakeholders* Improved customer relations by addressing problems head-on and implementing corrective actions* Reduced workflow inconsistencies by creating process documentation with detailed work instructions* Trained Customer Operations personnel and created.

Dec 2016 - Present

Team Lead - Ddos Support

Reston, Virginia, United States

* Created detailed process documentation and work instructions for team members* Created and conducted training for Support Engineers located in the USA and Australia* Acted as first escalation point for all implementation and service issues* Participated in cross-functional teams

Sep 2013 - Dec 2016

Ddos Support Engineer

Reston, Virginia, United States

* Activated DDoS mitigation, evaluated attack traffic, added appropriate countermeasures* Implemented new services for new and existing customers* Created process documentation and work instructions for new service activation and mitigation activities* Trained new hires

Mar 2012 - Sep 2013

Technical Support Representative

Reston, Virginia, United States

* Provided support to Registry, Managed DNS and.GOV customers

Mar 2011 - Mar 2012

Manager - Client Account Management, Dc

Sterling, Virginia, United States

* Managed team responsible for life-cycle support of highest revenue hosting customers* Defined roles and responsibilities of customer support team members (Sales, Solution Engineer, CAM)

Mar 2006 - Dec 2009

Project Manager / Curriculum Developer / Trainer

Herndon, Virginia, United States

* Project managed new product and service releases* Developed system and process curriculum for Customer Service to support new releases* Conducted train-the-trainer and classroom training for new products and services

Nov 2004 - Mar 2006

Multiple Roles

Cable & Wireless

Sterling, Virginia, United States

Manager, IT Service Desk: February 2002 - July 2004Senior Manager* Customer Service Training: January 2001 - January 2002* Global Order Coordination / Global Intelligent Virtual Network: March 1998 - December 2000Global Order Coordinator: July 1996 - March 1998Service Management Center Representative: March 1995 - July 1996

Mar 1995 - Jul 2004
Team & coworkers

Colleagues at ePlus inc.

Other employees you can reach at verisign.com. View company contacts for 1296 employees →

FAQ

Frequently asked questions about Sean Atchison

Quick answers generated from the profile data available on this page.

What company does Sean Atchison work for?

Sean Atchison works for ePlus inc..

What is Sean Atchison's role at ePlus inc.?

Sean Atchison is listed as Customer Success Manager at ePlus inc..

Where is Sean Atchison based?

Sean Atchison is based in Sterling, Virginia, United States while working with ePlus inc..

What companies has Sean Atchison worked for?

Sean Atchison has worked for Eplus Inc., Verisign, Savvis, Network Solutions, and Cable & Wireless.

Who are Sean Atchison's colleagues at ePlus inc.?

Sean Atchison's colleagues at ePlus inc. include Martin Eisenhardt, Verisign Ban, Dara Brian, Sun K., and Jacquelyn Conrad.

How can I contact Sean Atchison?

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