Sean Baez's Location
Metro Jacksonville, United States
Sean Baez's Contact Details
Sean Baez work email
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- Valid
Sean Baez personal email
n/a
About Sean Baez
Sean Baez is a Operations Planner and Agent Support at CSX Railplus/Evans Delivery. He is proficient in Spanish.
Sean Baez's Current Company Details
Csx Railplus/Evans Delivery
Operations Planner and Agent Support
Florida, United States
Sean Baez Work Experience Details
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Operations Planner And Agent SupportCsx Railplus/Evans DeliveryFlorida, United States
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Operations Planner/Agent SupportCsx Railplus/Evans Delivery Jan 2022 - PresentJacksonville, Florida, United States• Track and trace rail movements to coordinate customer appointments and capacity, thereby minimizing storage & per diem for customers and CSX• Consistently recognized for exceeding on-time percentage goals• Dispatch truck moves to both Evans agents and 3PL carriers• Efficiently orchestrate daily moves while adjusting capacity and equipment availability in a punctual manner• Trusted as primary team contact for hazmat, rail billing and trouble shooting with all interchanging railroads• Respected for exemplary communication with carriers, brokers and other team members, including successful training of new hires
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Operations Dispatch/Customer Service RepresentativeForward Air Corporation Dec 2020 - Dec 2021Jacksonville, Florida, United States• Quickly and accurately entered work orders, scheduled appointments, maintained customer spreadsheets and coordinated with terminals & dispatch drivers to ensure timely deliveries and maximum profitability• Processed driver payroll, fuel sheets and interchanges• Efficiently coordinated with driver and roadside to quickly resolve equipment issues• Ensured accuracy of billing rates and customer invoices• Collaborated with safety department to ensure truck maintenance and proper insurance coverage -
Regional Operations Support/Customer Service SpecialistGenesee & Wyoming Inc. May 2020 - Sep 2020Jacksonville, Florida, United States• Accurately and efficiently coordinated customer railcar movements, verified waybills for customer shipments and resolved complex service issues, thereby growing relationships with customers• Proactively monitored service issues, weather delays and company process changes and quickly communicated with crews and customers• Effectively identified systemic issues and proposed successful resolutions to improve efficiency• Maintained accurate records of car movements and yard inventories in RailConnect Transportation Management System -
Courtesy Team Member/SupervisorS.A.F.E. Management May 2018 - Sep 2020Jacksonville, Florida Area• Supervised security and guest service team members to guard against safety hazards, provide crowd management and maintain security of premises• Recognized for superior training and guidance of new hires• Completed comprehensive training in the areas of guest services, security, conflict resolution, leadership and communication -
Import Customer ServiceHamburg Süd Mar 2002 - Dec 2019Jacksonville, Florida Area• Provided courteous assistance to Fortune 500 customers and promptly resolved all problems and issues• Communicated effectively with sales, vendors, management, operations, equipment & logistics personnel, brokers and overseas agents in order to ensure accurate handling of imported cargo• Frequently recognized for highest percentage of third-party accessorial recovery• Maintained knowledge of U.S. Customs regulations as well as all sales & service processes in order to protect, attract and maintain customers• Monitored refrigerated container data and scheduled USDA Cold Treatments per government regulation • Coordinated bonded trucking for U.S. Customs examinations• Liaised with risk management team to provide all pertinent information in response to claims -
Import/Export Documentation Supervisor & Traffic Coordinator/Accounts Payable ClerkNorton Lilly International Jun 1994 - Mar 2002Jacksonville, Florida Area• Supervised team responsible for export bills of lading, export declarations and customer service• Solely responsible for all export special projects, freight cashier tasks and transactions with overseas agents• Fully accountable for all CMA/CGM Group manifesting, including communications with boarding agents, U.S. Customs and trucker dispatch, as well as all customer contact and problem resolution• Independently managed all freight cashier, AMS and U.S. Customs, terminal communication and intermodal functions for Pan American Independent, Grancolumbiana Line, Shipping Corp of India, Euroatlantic Container Line and Turkon USA• Performed various accounts payable functions, including disbursement account rendering, vendor communication and check processing
Frequently Asked Questions about Sean Baez
What company does Sean Baez work for?
Sean Baez works for Csx Railplus/evans Delivery
What is Sean Baez's role at the current company?
Sean Baez's current role is Operations Planner and Agent Support.
What is Sean Baez's email address?
Sean Baez's email address is se****@****sud.com
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