o Currently works with Data Operations to develop various connections to many third party services through APIs, email automation, FTP, etc.o Manages, improves and creates pipelines as well as stored procedures to build and manage data centralization projects for university reporting.o Troubleshoots and promptly resolves errors and crashes with the data pipelines to keep day-to-day operations running smoothly.o Builds excellent working relationships with the departmental business partners, through strong and proactive communication and completes requests and tickets in a timely manner. o Assists with interviewing and hiring decision making to help build out the engineering team.o Trains, encourages, and supports fellow engineers and proactively facilitates opportunities for the team to connect and support each other (such as Zoom work sessions).

o Received Advisor of the Year Award in 2020o Helped train new advisors joining the team, answering their questions, providing support, and helping them feel included in the team culture.o Developed ‘Not Jarvis’, which is an Excel tool to help advisors complete their file summaries and admin tasks more efficiently to better support their student population across the board. Also, onboarding and preparing new advisors to use the tool through the official training schedule. o Balanced many responsibilities, both student facing and administrative, in a fast-paced environment, maintaining a high-level of care across all student needs.o Navigated complicated scenarios with students pertaining to financial aid, course progress, student/faculty relations, etc to achieve student success.o Built strong relationships with students, deescalated frustrated students and handles student crisis’ with empathy, gentleness, and a calm demeanor.

o Provided counseling services to children and families in an in-patient, addiction recovery setting.o Co-facilitated interviews and aided in the hiring decision making process for new counselors joining our team. o Regularly served as point counselor for the evening shifts, responsible for closing down the counseling program for the night, directing the on-site case managers and handling any crisis scenarios at night. o Counseled with an eclectic approach—drawing from various modalities including structural, experiential, cognitive-behavioral, and play therapy. o Provided psycho-education on issues related to parenting, domestic violence, and the addiction cycle.o Developed the curriculum and facilitated the Domestic Violence class/process group to women in the Inner Healing phase of the Changing Lives Center program. o Facilitated and lead the two-hour Inner Healing class, four days a week, for all clients in the Inner Healing phase of program. Group size varied from 15-25 clients.o Partnered with the Department of Child Safety, providing counseling services, supervised visitations, and transportation for families with open cases.o Trained and certified all staff on campus in a 16 hour, two day intensive in CPI’s Nonviolent Crisis Intervention program, which included hands-on teaching to prepare staff on ways to verbally and physically deescalate crisis situations.o Created an internal, resource-sharing website through Wordpress that included live document previewing and search functions. This allowed staff counselors to more efficiently share resources such as handouts, videos or other documents with each other. o Provided troubleshooting and fixes for 90% of computer and technical issues that fellow team members experienced, to drastically reduce the frequency our team had to reach out to a contracted, third-party IT service provider.

o Developed a program for the transitional population from the ground-up that included services which are relevant to participant goals of achieving self-sufficiency. o Built, updated, and maintained the computers and peripherals used by staff and clients at the transitional housing, community center. Set up the initial networking for the transitional housing office.o Regularly served as lead case manager for morning shifts. Responsible for guiding the other case managers with their schedule and morning tasks; handling any crisis situations and facilitating all conversations where we had to ask clients to leave for safety reasons. o Conducted independent assessment of the needs of victims of domestic violence, based on the research-supported biopsychosocial model.o Built a local Wordpress website with dynamic forms, which enabled transitional housing clients to come in and complete their weekly program assessments electronically and submit to their assigned case manager. o Assisted domestic violence victims with lethality self-assessment and safety planningo Promoted the physical and psychosocial needs of persons being served by Sojourner Center.o Promoted the vocational well-being of persons being served by Sojourner Center.o Established and facilitated weekly small groups for young males (ages 6-11) and teenage males (11-17) to educate them on domestic violence issues and create a safe space for open discussion of experiences while also developing healthy social skills.

o Have served in multiple departments as a clerk, cashier, courtesy clerk, produce clerk, and catering deliverer. o Received the Excellent Customer Service Award (2008)

o Served as a mentor and role model to a diverse population of homeless youth, ages 18-21, who were admitted into the six month program. o Taught life-skills courses to the youth in individual and group settings. o Helped create several of the life-skills courses to be used in a new, revised curriculum. o Participated in the intake and interview process; filing and paperwork; room checks and administrative functions o Assisted the youth with job searches, job applications, resume building and interviewing

o Supervised a dorm floor of 21 male college students o Oversaw dorm room maintenance o Held monthly hall events to build community o Ensured that all students upheld ACU’s standards for proper conduct.