Air IT is an award-winning IT and Communications specialist, independently ranked as one of the top Managed ICT Service Providers in the UK.Aligning technology with business goals, we’re a trusted ICT partner to over 1,000 SMB and enterprise clients across a wide range of sectors.We offer a full portfolio of services tailored to our clients’ needs including IT support, Backup & Business continuity, Cloud, Telephony, Mobiles and Connectivity solutions – as well as Cyber Security and Business Intelligence services through specialist divisions, Air Sec and Air BI. Whether a company chooses to fully outsource or complement in-house resources, Air IT provide a complete managed solution for supply, installation and support needs.

Manager of several individuals, projects and products including the IT department covering internal IT spanning 8 offices, the technical solutions implementation team, as well as leading the 1st and 2nd line Technical Support teams.When joining the business they wanted to launch a new Hosted VoIP solution, I built and deployed a new IP telephony solution, designed a method to scale the product for sale and created a process for provisioning and implementation teams to follow. The business sold and deployed over 4,000 seats. I have overseen over 200 technical implementation projects during my tenure thus far.I led the deployment of the companies largest customer, deploying a circa 550 user Desktop as a Service (DaaS) solution, 12 virtual servers within an IaaS migration, 550 user Office 365, 300 user IP telephony system and approx. 50 site internet connectivity solution for voice and data. The project was a huge success and won PMGC a Comms Business award due to the scale and complexity of the deployment.

I passed an exam via Product Focus to become a certified Product Manager. I was responsible for the Intercity’s leading Business Telephony and IT Services Products, I increased revenue in the products by negotiating excellent rates with suppliers for hardware and licensing, I was able to streamline the service team process to onboard new customers as well as train and assist the sales team on technical functionality. I oversaw launching new products and releases, ensuring products are ready for release and writing supporting documentation such as product handbooks and administration guides.

During my time assisting the sales team in telephony and connectivity customer meetings Intercity sold more business telephony solutions and leased line (DIA Ethernet circuits) than they had in any previous year.In this predominately field based role I helped Business Development Managers close sales by demonstrating systems to senior IT executives whilst providing them with a full workable infrastructure which gave them confidence in Intercity to supply and install the system thus making the sale happen.In this role I also gained skills in solution selling, leased lines, MPLS and implementing large scale/multiple site connectivity and telephony systems.

I picked up a lot of skills within this role most notably when I was involved in the design, build and implementation of Intercity’s Hosted Exchange platform in 2010. Here I implemented a completely new domain, Hyper-V, VMM, Active Directory and Exchange over multiple hosts in a highly available failover environment. I also designed the infrastructure and implemented this in a datacentre.Once this project was complete I then changed roles and moved into Business telephony and connectivity. In this role I worked with my manager in developing Intercity’s new phone system, Orbit. Here I had a pivotal role in implementing the IP telephone system from the early stages by developing features, building bespoke telephone systems as well as installing and integrating Orbit in to Intercity’s own infrastructure and some Intercity’s largest customers which requires a high level of networking knowledge. I also mapped the process which is still in use by the team today.In this role I also gained an accreditation in SIP from the SSCA SIP School and gained skills in telephony such as ISDN/ISDN gateways, VoIP, IP authenticated SIP Trunks, writing XML config files for IP phones and much more.

As a Mobile Data Consultant I combined multiple roles, firstly based in the field assisting the sales team in customer visits by providing a Pre Sales technical guidance for large companies deciding which path to take with their mobile communications, here I helped customers provide their staff with the right solution supplying email and data on the move. I also gained certifications from Research in Motion as a certified system administrator and installed over 200 BlackBerry Enterprise servers which integrated in customer’s mail servers including Microsoft Exchange and Lotus Domino.During my time based in the office I provided 3rd line customer support for smartphone, tablet and USB modem users, I also provided support for customers subscribing to technical support or to those calling a premium rate number.

Working as a Business Retention Advisor in the Customer Care team I was tasked with upgrading customers nearing the end of their airtime agreement, here I would determine the need of the customer and discuss viable solutions in order to retain their custom, I approached these sales situations from a technical aspect, as mobile communication technology was quickly developing during this time customers were unaware of the technology available and how the technology could improve the way their business worked. I was very successful in this role and resigned many customers along the way whilst forging some great relationships with clients.