Sean Basilio Email & Phone Number

Long Beach, California, United States

Torrance, California

• Implemented a (ITSM) IT Service Management ticketing system to answer incoming calls and IT requests to provide Level 1 and 2 support.• Provides technical assistance and training; recommends remedial actions.• Communicates resolution status to ensure customer timeframe expectations are met.• Install standardized software and setup accounts for new hires.• Audit data and enter into electronic filing and maintenance databases.• Quality Assurance - Documented and assisted in analyzing data to identify areas for improvement in the quality system. • Prepare reports to communicate outcomes of quality activities. • Coordinate and support inter-departmental performance audits. • Observe guidelines carefully and maintain current knowledge of best practices. • Participated in surveys conducted by authorized inspection agencies. • Participated in performance improvement and in-service education programs.

Irvine, Ca

• Disconnects / Reconnects PCs and other peripheral electronic desktop components.• Respond to end-user issues.• Focuses on attention to detail to ensure every aspect of the basic tech services are done correctly.• Set up new employee accounts, IT equipment, and software.• Record basic system information on PC Disconnect/Reconnect Checklist. Such as serial numbers, manufacturer, model numbers and placement.• Setting up network printers, creating share drives, and auditing levels of workstation security permissions.• Provide post move technical support to users as needed.• Use of ticketing systems, handling up to 20+ tickets per day.

Long Beach, Ca

• Worked closely with clients to give proper technical advice and resolved issues to better assist them. • Create design, concepts, and sample layouts based on knowledge of layout principles and esthetic design concepts. • Use computer software to generate new images and develop graphics and layouts for product illustrations, logos, and internet websites. • Configuring and troubleshooting printer and computer. • Planned, developed, and conducted highly persuasive, strategic, and creative sales and marketing presentations that effectively enhanced marketing awareness of the clothing brand.

Hawaiian Gardens, Ca

• Monitored Electrocardiography.• Installing and troubleshooting connectivity of EKG monitoring device. • Worked closely with IT department to troubleshoot any technical problems in my department.• Worked directly with clients and possessed the best customer service and solutions.

Bachelors Of Science Degree, Technical Management And Business Information Systems, Gpa 3.7

Activities and Societies: Sigma Alpha Pi, The National Society of Leadership and SuccessGraduated Magna Cum Laude Business Information.

Associate Of Science Degree, Graphic Design, 3.5