As a Loan Specialist intern, I played a crucial role in helping financial customers. By delivering relevant information to educate potential borrowers about loan products, I developed deep and lasting customer relationships. Much of my time was spent switching between loan servicing, document verification, income calculation, credit report analysis, and communication; all to ensure a high quality and engaging customer experience from the origination of loan products, all the way through to disbursements.Developed in-depth knowledge with:- Loans and loan systems- Credit and financing - Client inquiry management- Multi-client account management- Tracking, documenting, and reporting process errors- Financial documentation analysis- Providing supportive, individualized customer care