Sean Brandom Email & Phone Number

United States

San Francisco, California, Us

● Configured OKTA Role Based Access Control using complex OKTA workflows (no code platform).● Configured OKTA OIG in Beta and partnered with OKTA to implement certification tools and access requests that meet Identity Governance Requirements● Managed project to decouple Active Directory and rebuild IT infrastructure to accommodate IDP centered workflows● Configured automation for dynamic on and offboards downstream from our HR tool● Managed multi national project to meet our OCC and PWC IAM compliance requirements by auditing environment and implementing long term IAM process changes

San Francisco, California, Us

● Built service catalog and ticketing automation for IT operations● Configured over 50 cross app integrations● T3 Support for IT ● Managed and performed quarterly reviews of user access controls for PWC and OCC● Migrated Jira on Prem to Jira Cloud

Glendale, California, Us

● Provided sole end user technical support to multi national company● Built out software service catalog and automation● Designed and automated SLAs and reporting functions for IT services● Revamped onboarding process● Built out asset management policy and inventoried all hardware assets in stock● Configured JAMF for deployment to apple users at company● Managed all HW assets in US

Hillsboro, Oregon, Us

Manage and maintain over 200 hundred servers from a wide range of clients.● Monitored and resolved issues with network connectivity and OS functionality on affected VMs● Configured and deployed VM's and assisted EU's with deployments of their webserver via Direct Admin or IIS respectively.● Managed and maintained email accounts for hundreds of users. Resolved local connectivity issues, DNS management, and firewall modification to prevent and defend against intrusion.● Managed and maintained physical colo space for dozens of clients. ● Assisted with development of an internal Knowledge Base.

Beaverton, Or, Us

Provide technical support for Nike corporate employees and Nike executives. Resolved issues with Mac, Windows 7 and 10, IOS, Android, and printers. Provide procedural and technical guidance for my team. ● Resolved issues using the following resources and am familiar with: Active Directory, Microsoft Exchange, Citrix Receiver, Cisco AnyConnect, VMware Horizon, JAMF, Software Center/SCCM, and Keychain.● Provided remote support for Tampa offices, Oregon offices and Memphis offices as well as worked in both NYC headquarters and WHQ in Beaverton.● Was a go to resource for my team, new employees at WHQ and provides resolution steps via slack channels and team email correspondence.● Perfect attendance in 2017

Cupertino, California, Us

Handled supervisoral escalations to resolve highly technical issues or de-escalate situations where one or more of the parties involved was frustrated with the product, the service, or the client. (Through Vendor Xerox Inc)●. Maintained quickest handle time in building of 300 employees for two years running.●. Assisted with mentoring new employees and created a list of self made KBs for the more complex technical steps and advanced troubleshooting.●. Was offered supervisor promotion in alternative location.●. Used GCRM and iLOG for logging.●. Resolved wide range of issues including Mac, IOS, Windows (In regards to itunes), Advanced apple applications (Imovie, Garageband, Iphoto, aperature), and network configuration and troubleshooting.●. Spent my off hours providing guidance and assistance to my peers

Los Angeles, Ca, Us

During the season surrounding the Kentucky Derby for 4 consecutive years provided phone support and basic computer troubleshooting assistance to potential betters. ●. Provided basic information regarding current odds, races, horse backgrounds and tracks. ●. Provided scheduling assistance, took payments and provided legal advice regarding taxation. ●. Provided basic browser support for our online website.● Perfect attendance, and always received a call to come join them the next year for derby season.