Sean Branscome Email and Phone Number

-Partnered with vendors to create several thousand test cases with a that led to two successful go-live launches-Continuous development and incorporating organizational best practices into business applications-Perform detailed analysis on assigned projects, recommend potential business solutions and assisting with its implementation-Conduct handoff meetings between testing stages and identify risks/issues that impact testing and conduct demos for the business to present the completion of business requirements-Identify and analyze user requirement, procedures, and problems to improve existing processes-Responsible for daily and weekly reporting regarding testing projects-Introduced a tracker update to each of the project work flows for all workflow changes-Worked with product managers to ensure UAT tests all workflow functionalities, user stories and eliminate testing gaps-Partnered with project managers to create realistic timelines for testing and handoffs to the next phase-Successfully completed all testing projects assigned with a 95% pass rate-Use smartsheets to track and complete project milestones-Validate testing data and report all invalid data that impacts project timeline

-Addressed potential barriers to business management for current open issues-Facilitated management action plans to ensure proper action items are taken that will ensure an effective control method and reduce the severity of key risks within the business-Ensured all remediation plans are completed by their target date-Assisted with the development, maintenance and enhancement of processes and procedures within the default call center-Developed control testing and analyze business risk for accuracy and effectiveness-Partnered with management to determine root cause analysis on emerging issues-Prepared and process Risk Acceptance requests

-Assisted with intraday staffing levels, including administration of schedule changes-Implemented procedures that reduced production of adherence reports from weekly to daily-Improved workforce SharePoint dashboard to reduce response to adherence requests from 72 hours to 24 hours -Conducted training for supervisors and team leads on WFM processes-Partnered with peers to create efficiency in WFM high-quality reporting-Tracked, analyzed and reported performance measures to default call center leadership

- Lead analyst for development and implementation of 10+ department scorecards- Compiles and interprets mortgage banking data to evaluate departmental metrics and performance (ranging from call center agent to manager level) - Responsible for development and ongoing revisions of all operating instructions and report requirements- Collaborates with multiple business partners, including executive level leaders, to obtain feedback and ensure metric and report effectiveness - Identifies performance and business trends and provides feedback/opportunities for improvement to management- Develops and presents key business insights in formal executive presentations- Creates and conducts all scorecard trainings for business partners - Serves as mentor to 4 mentees as part of success plan initiative

- Identified workflow trends and business needs to simplify and streamline processes- Collaborated with multiple lines of business to ensure compliance and quality assurance- Developed training materials and led training for pilot programs

- Trained in mortgage production and servicing, loan servicing, and default- Specialized in bankruptcy expertise- Administered customer trial plan and adherence- Served as primary customer liaison across internal Underwriting and Quality Assurance teams- Delivered exemplary customer service for all mortgage default and loss mitigation inquiries- Strong understanding of all investor guidelines including: GSE, Private/Asset, VA, FHA and USDA

- Served as intern to support health and wellness research study between Arizona State University and Phoenix VA Hospital- Provided research support by maintaining equipment inventory, data input, and data analysisUtilized military expertise and experience to assist with recruitment of Veteran/active duty military participants for research studyEstablished protocols for data handling and data processing

Served client, Intel Corporation, by delivering high-tech security services at Intel’s manufacturing and fabrication campusAssisted campus employees with security-related needs and delivers exceptional customer serviceEnsured campus employees demonstrate adherence to all company safety and security protocolsProtected intellectual property and reduces internal theft through monitoring procedures and systemsResponded to medical radio calls and assisted the site Emergency Response Team with all emergency contingency plans

Performed duties as crewmember, operated, and performed operator maintenance on Cavalry Fighting Vehicle, M1151 HMMWV, crew-served weapons, anti-armor weapons, and communications equipment.Loaded, cleared, and fired individual and crew-served weapons.Operated and performed operator maintenance on wheeled vehicles.Performed mounted and dismounted navigation.Served as member of observation and listening post.Performed dismounted patrols.Employed principles of cover and concealment and camouflage.Assisted with redeployment to a garrison environment.Planned and executed squad and individual missions as well as training.Responsible for the discipline, morale, welfare, family sustainment, and professional growth of 15 Soldiers.Responsible for the maintenance, accountability, and mission readiness of two M1151 HMMWV and four M1130 Stryker Command Vehicle to include all components and associated organizational equipment valued in excess of $350,000.Executed over 500 combat missions.