Create and maintain Citrix virtual desktops for small business clientsTroubleshoot hardware and software related issues that end-users encounterCoordinate with vendors and clients for purchasing licenses and hardware

Contractor for DTEUtilizing Dynatrace program to monitor Interactive Voice Recordings (IVR), Mobile Applications, DTE Website for issues and coordinating with specific teams for speedy resolutionsWorking with team members on refining parameters to reduce the amount of false positives

Windows server and user management ● Managed multi‐site & multi‐domain WAN / LAN of ~200 Windows PCs● Configured Active Directory Users & Groups ● Administered access permissions for file servers, printers & terminal server applications ● Established processes for delivering all IT‐related products & services for new employees ● Coordinated processes for setup and delivery of replacement PC’s ● Performed all hardware & software maintenance / troubleshooting for all domain users and computers Systems and hardware management ● Managed the maintenance of Xerox and Ricoh printers, as well as coordinate with Ricoh support● Managed email and network access for all company‐issued cell phones (Android & IOS) ● Coordinated with departments for Windows 10 rollout / reimaging

Windows server and user management ● Managed multi‐site & multi‐domain WAN / LAN of ~200 Windows PCs and 4 Servers, across Metro Detroit, Chicago, St. Louis, and Sandusky ● Managed Active Directory Users & Groups ● Managed access permissions for file servers, printers & terminal server applications ● Established processes for delivering all IT‐related products & services for new employees ● Established processes for setup and delivery of replacement PC’s ● Performed all hardware & software maintenance / troubleshooting for all domain users and computers Systems and hardware management ● Managed user permissions and phone setup for CISCO Unified Communication Management suite ● Managed the setup and maintenance of HP printers, as well as coordinate with Xerox on leased Xerox printers ● Managed user permissions and MS Outlook access on Exchange 365 cloud server ● Managed email and network access for all company‐issued cell phones (Android & IOS) ● Assisted with planning and installation of Ethernet wiring for new office setup

Windows server and user management  ● Managed multi‐site & multi‐domain WAN / LAN of ~150 Windows PC’s and 10 Servers  ● Managed Active Directory Users & Groups  ● Managed Windows Server Update Services (WSUS) for all domain PC’s and Servers  ● Managed access permissions for file servers, printers & terminal server applications  ● Established processes for delivering all IT‐related products & services for new employees  ● Established processes for setup and delivery of replacement PC’s  ●Performed all hardware & software maintenance / troubleshooting for all domain users and computers    Systems and hardware management ● Managed user permissions and phone setup for Zultys VOIP phone system  ● Managed new user setup and user maintenance for Maximo Asset & Maintenance management  application  ●Managed the setup and maintenance of HP printers, as well as coordinate with Michigan Office Solutions on leased Xerox printers  ● Managed TrendMicro Worry‐Free Business Service enterprise antivirus application  ● Managed user permissions and MS Outlook access on Exchange 365 cloud server  ● Managed email and network access for all company‐issued cell phones (Android & IOS)  ● Assisted with planning and installation of Ethernet wiring

Provide Level 2 troubleshooting for various IT problems and issues

Provide Level 1 troubleshooting for various IT problems and issues

IT support for Ernst & Young project at Stefanini, direct hired into Stefanini company in October