Working as the IT Operational lead ensuring the business receives fit for purpose and effective IT from Group and 3rd Parties. Assessing operational performance of end to end IT taking responsibility for investigation & continual service improvement. Building strong relationships with key business contacts allowing the understanding of the business requirements and challenges through service reviews. Using ITIL and PRINCE2 to deliver service improvement projects across the business to ensure value is delivered to a high standard.- Define SLAs with the business and service providers.- Supply chain performance management monitoring and ensuring supply levels are met.- Build relationships with key contacts within the business to ensure service first.- Maintain Cyber Essentials PLUS accreditation with the business.- Maintain our asset lifecycle ensuring assets are up to date and fit for purpose.- Administration of 2 x M365 environments.- Incident management and incident communication

Effectively delivering IT infrastructure to sites and offices, ensuring clear communication with stakeholders and providing Perfect Delivery of site mobilisation which enhances the customer experience and business projects. Mitigating risks and managing issues throughout the project lifecycle using PRINCE2 methodologies and ensuring project documentation is up to date and readily available. Building long term relationships with key business contacts to ensure the best possible experience is gained from IT and ensuring transparency throughout.

- Responsible for the delivery of strategic projects, implementing Network and VOIP solutions to a range of Key Clients.- Responsible for managing customer expectations and communicating to customers ensuring full understanding of processes.- Using PRINCE2 principles to provide effective communication to all key stakeholders during the delivery process.- Business Integration/Split Project

Responsible for managing and planning contract orders for customers and ensuring that customers needs are met and all actions are communicated back to the customer. Ensuring that agreed deadlines are met and the customers’ expectations are met through all aspects of the project. Dealing with day to day administration tasks for the Service Delivery department ensuring the department runs effectively and smoothly. Assisting a senior project manager with arranging engineering visits with customers and organising engineers planners in an ongoing large project.

Responsible for managing small contract orders for customers and ensuring that customers needs are met and all actions are communicated back to the customer. Also planning engineer’s visits to different customer’s sites depending on the engineer’s location. Assisting other Project Managers with day to day tasks with larger projects. Also dealing with some administration support for the department.

 Responsible for managing support stock. Security vetting visitors to the data centre. Building and Issuing replacement VOIP handsets and routers. Talking customers through replacing handsets. Assisting the support department with day to day tasks.