Sean Bussie Email & Phone Number

Jonesboro, Ga, Us

Us

Longmont, Colorado, Us

• Responsible for the engineering, configuration, installation, maintenance and upgrade of the companies Acme Packet SBC 4500 and 4600 SBC’s. Supporting applications and network hardware according to established policies and procedures.• Maintaining Sonus soft switch equipment via working with vendor concerning bugs and testing new software releases• Receive and address problem escalations of VoIP network through Remedy ticket system, troubleshooting customer issues ensuring resolution in a timely and accurate manner.• Conduct customer testing/ turn up of new and current customer services for Pre and Post-Production using Empirix Hammer tool for call verification.• Conducting third-tier level of support concerning new products for internal and external customers. Review release notes (e.g., vendor upgrade releases ,) to ensure up-to-date customer facing interfaces are correct.• Document VoIP network and call flows to ensure accuracy and compliance with policies andprocedures, also providing support for architectural design for VOIP telephony infrastructure.• Performing software/ hardware setup to include testing, remote monitoring, scripting, andintegration with other applications• Ensure stable performance for VOIP environments through performance monitoring and tuning• Provide analysis and feedback to upper management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems

Atlanta, Ga, Us

Managing the Empirix telephony call monitoring platform. Performing daily maintenance on the Empirix system and all components ensuring the 100% availability of the call monitoring platform in support of the Cox VOIP network. Working with the Empirix vendor to help resolve daily issues which includes opening system tickets for features, system bugs and performance matters.Supporting all of the internal Cox customers resolving user access request, call ladder diagram issues and call trace resolutions.

Manage the implementation of daily service activation operations; Using SIP, RTP, SNMP, MPLS, QoS, RIP, IGRP and MGCP ProtocolsPerform account moves, add-ons, and changes (MACS) for new and current customers onto the CBeyond VOIP Network. Assist with the configuration of customer's switches, routers and hubs. Supervise the provision of Cisco 2430, 2435 series Integrated Access Devices (IAD) and T1 aggregate routersComplete the provisioning of on-net and off-net VPNs in support of customer requestImplement the provision of network elements to support TCP/IP address changes, DHCP,DNS and NAT servicesProcess the configuration of the Cisco BTS 10200 Soft Switch to activate analog and digital voice servicesResponsible for Troubleshooting T1 troubles with the ILEC testing centers and co-location offices as needed to repair defective circuits ITC Delta COM

Huntsville, Alabama, Us

Appointed as a DMS-500 Switch Field Technician commissioning and maintaining DMS Access Nodes for service to local businessesTested DS1s and DS0s to ensure 100% customer satisfaction by performing site wiring & testing for DS0s, DS1s and DS3sExpertise in working with the Alcatel 1631 DACS and the Titan 5500 DACSPerformed account moves, add-ons and changes on OCs, DS3, DS1 and DS0 circuitsHighly skilled in Ad Tran MX2800, MX2820 and Ad Tran TA4303, TA3000 and TA1500 networksMonitored network systems, performed system analysis and resolved network outages using Net cool and INM Preside

Itu, Sp, Br

Tested complex circuits, using the T-Berd 224 and T-Berd 310 diagnosing network impairments to provide technical information for others as well as outside the companyMaintained and repaired wiring and telecommunications equipment per specifications and operational proceduresAnalyzed network translations and scheduling dispatches for field technicians to ensure a minimum of outages for local businesses

Worked with Sprint's Private Line Service Center for the test and turn-up of DS1, DS0, DDS and VF circuitsPerformed remote provision of the Tellabs Titan 5500 3/1 DACS and the DSC 1/0 DACS using Heikeimian React 2001 for private line preventive and emergency maintenanceInsured prompt and proficient service for all customers

Arlington, Virginia, Us

Associates Degree, Network Administration

Associate Of Science (A.S.), Network And System Administration/Administrator

Education record

Education record