Sean C. Mccarthy Email & Phone Number

Georgia, United States

• Provides quality service to customers via phone in account activation, maintenance, billing, problem solving, modification, enhancement, and de-activation when required.
• Retain customers who wanted to cancel their accounts by providing different products and services that suit their need.
• Schedule service installation and record account comments on a daily basis in order to maintain accurate records of transaction and capture important customer data for measurement.
• Confer with customers by telephone to provide information about billing, installation, products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
• Answered an average of one hundred customer calls a day through the call center queue.
• Keep track of customer interactions and transactions, recording details of inquires, complaints, and comments, as well as actions taken.

United States