Sean Chapman's Location
Greater Boston, United States, United States
Sean Chapman's Contact Details
Sean Chapman work email
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Sean Chapman personal email
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Sean Chapman phone numbers
About Sean Chapman
I’m a Customer Success Manager focused on empathy and skilled in creative problem solving; I leverage my expertise in product knowledge, active listening, and consulting to help develop personalized marketing strategies for businesses.
Sean Chapman's Current Company Details
Sean Chapman Work Experience Details
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Senior Customer Success ManagerKlaviyo Feb 2024 - PresentBoston, Massachusetts, Us
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Customer Success ManagerKlaviyo Jul 2021 - Feb 2024Boston, Massachusetts, Us
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Chief Executive OfficerChappy'S Pickles May 2020 - PresentOwner of Chappy's Pickles a fresh pickle company based out of Somerville MA. -
Enterprise Customer Success ManagerZoominfo Jan 2021 - Jun 2021Vancouver, Washington, Us -
Customer Success ManagerZoominfo May 2020 - Jan 2021Vancouver, Washington, Us
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Customer Success ManagerToast, Inc. Sep 2019 - Apr 2020Boston, Ma, Us• Built and maintained strong relationships with customers and proactively provided advice, product knowledge, industry trends and software updates, as well as drove adoption and satisfaction of Toast software • Collaborated with cross-functional teams to ensure a positive customer experience across all Toast touchpoints • Leveraged data analytics tools to drive solutions-based upselling & cross-selling • Managed a book of 275 accounts totaling to $2.4 million in annual recurring revenue, overachieved 150%+ of upsell goal in back-to-back quarters with a net upsell of $60.2K ARR, and zero competitive churns throughout tenure • Conducted quarterly business reviews with customers to strategized on the following quarter/year • Founded and led Video Creation Team to help spearhead faster product adoption and upsells, and created more delightful and personal interactions with customers -
Account ExecutiveHubspot Nov 2018 - Aug 2019Cambridge, Massachusetts, UsResponsibilities:• Build customer relationships through transparency and trust by acting as advisor throughout the customer lifecycle—from initial business overview call, software onboarding, transition to success manager, to renewal period• Discuss and identify with businesses their position in the market, needs, customers profile, goals, and pain-points to develop solutions and personalized Inbound Marketing strategies• Lead pitch calls to position the value of HubSpot’s software to prospects• Demonstrate and upsell existing customers to new feature and product launches -
Associate Account ExecutiveHubspot Sep 2018 - Oct 2018Cambridge, Massachusetts, UsIn addition to BDR & PBDR responsibilities (See Below):• Executed on entire sales processes for Account Executives to prepare for promotion• Mentored BDR’s and worked with them on creative prospecting strategies and ways of outreach
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Principal Business Development RepresentativeHubspot May 2018 - Aug 2018Cambridge, Massachusetts, UsIn addition to Business Development Representative responsibilities (See Below):• Increased quota for monthly reoccurring revenue and number of meetings delivered to Account Executives• Led team meetings and group discussion on best practices and effective sales strategies
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Business Development RepresentativeHubspot Feb 2018 - Apr 2018Cambridge, Massachusetts, Us• Qualified prospects by understanding their business needs, goals, and pain points to identify HubSpot as a potential solution• Maintained a successful and multi-touch outreach strategy through phone, email, and social media to prospects• Collaborated with Account Executives and Sales Managers to develop creative and consistent outreach strategies • Booked a total of 468 meetings for Account Executives maintaining 159% of meetings delivered quota; a total of $41.7K in monthly recurring revenue resulted from the meetings delivered while maintaining 205% of revenue quota• Number one Rep globally for majority of tenure in meetings delivered, and top three in total monthly recurring revenue• Team member on HubSpot’s Business Development Catalyst Team & Small Business Culture Committee Team
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Inbound Sales CoordinatorHubspot Apr 2017 - Jan 2018Cambridge, Massachusetts, UsResponsibilities:• Qualified businesses via inbound calls and chats discussing business goals and needs, and articulated the value of all HubSpot software offerings in regard to prospect’s and customer’s specific business case• Actively responded in a timely manner to all prospect and customer voicemails, offline chats, and emails• Led skill development trainings on an individual, group, and team level within the ISC team• Handled 4,122 calls and chats resulting in $65.8K in monthly recurring revenue
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Head Boy'S Basketball CoachBeast 'Em Basketball Training Academy Mar 2017 - Jul 2017Beast ‘Em Basketball’s mission is to teach life lessons through the game of basketball. By doing this, we are preparing student-athletes to succeed in life by valuing their education that fuels the opportunity to become an elite athlete. We provide the fundamentals and elite training necessary to achieve tremendous athletic goals. Our goal is to develop happy, healthy and confident student-athletes. We strive to provide a safe, fun and successful experience for all student-athletes and their families.
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Account ManagerAlly Global Logistics Llc Jul 2016 - Apr 2017Weymouth, Ma, Us- Coordinating accounts with global steamship lines, drayage providers, suppliers and USDA to export containerized loads for the customers- Issuing correct shipment information, cost overview, shipment pick up information, and organize USDA inspections and ensure OSHA, USDA, FMC regulations to local regulations- Work effectively with team members for optimal communication and productivity -
Sales AssociateGnc Jan 2016 - May 2016Pittsburgh, Pa, Us- Advise customers on nutritional information about GNC products and help direct them on what products to buy to fulfill their health needs. - Use various sales strategies to maximize sales growth at specific GNC location.- Manage store operations and environment as well as run the checkout counter.- I managed the stores operations and supply chain. This included running the checkout counter, receiving shipments, inventory checks, product placement, and managing thefinances.- Rated number one sales associate in 2016. -
StudentLake Forest College Aug 2012 - May 2016Lake Forest, Illinois, UsI have taken numerous Business courses throughout my education at Lake Forest College such as financial management, economics, accounting, strategic supply chain management and business operations. Meanwhile, I learned how to properly manage my schedule while being a student athlete and employee.I have taken design classes mastering programs such as Adobe Photoshop, Illustrator, InDesign program, as well as working with numerous types of media such as web design and studio art using Java Script/HTML coding, graphic and visual design, painting, and drawing. My digital design and web programing experience will be key to keeping up company websites, creating digital ads, newsletters, or pamphlets, and managing/updating social media accounts. I have experience using Social Media Analytic tool Sysomos that tracks social media trends on Twitter and Facebook. I have taken many courses such as Graphic Design and Capital Budgeting that incorporate my artistic skills with my business skills to help real growing businesses, such as Kids Rank and the Arts of Life, improve their marketing strategies. Throughout my experience at Lake Forest College I have been involved in numerous organizations. Being on the Lake Forest College Football team I have obtained many skills such as teamwork, work ethic, communication, and initiative. From my work ethic and drive I was selected first team all-conference in 2015. Also, I am a dedicated community volunteer at the Special Olympics, Feed My Starving Children, and Glenview New Church. Being involved in sports and volunteer programs throughout my life has taught me communication and leadership skills as well as kept me grounded. I believe I can bring both my passion and experience in business, design, and creative thinking into a business setting to start my career after graduating from Lake Forest College. -
Graphic Design InternKids Rank Sep 2015 - Dec 2015Great Lakes, Il, Us-Utilized InDesign, Adobe Illustrator, and Photoshop to design a pamphlet that showcased the Kid’sRank brand as well as advertise their mission statement and promote their organization. -
Marketing InternArts Of Life May 2015 - Sep 2015Chicago, Il, UsI worked as an art mentor and marketing director at The Arts of Life, a non-profit organization assisting adults with physical and metal disabilities create artwork and sell it at local fairs to support their assisted living expenses. At the Arts of Life I put together a 6 month event called the ‘Coffee House Invasion Tour’ where artists were able to display there artwork for a month at specific coffee shops around the Chicago land area. I recruited all the coffee shops to volunteer for this event as well as marketed the event and created an online presence. Also, I worked and an artistic mentor, helping the participants creates their art and encouraging them as they work -
Golf Course Maintenance OperatorWinnetka Park District Apr 2013 - Aug 2015Winnetka, Illinois, UsI maintained the appearance, performance, and safety of all facilities at the Winnetka Golf Course. I also acted as liaison between clients and management to ensure a positive environment.
Sean Chapman Skills
Microsoft Office
Sports
Public Speaking
Sales
Time Management
Teamwork
Leadership
Microsoft Excel
Microsoft Word
Athletics
Social Media
Business Strategy
Powerpoint
Event Planning
Research
Football
Event Management
Coaching
Sales Operations
Digital Media
Graphic Design
Facebook
Fundraising
Social Media Marketing
Customer Service
Indesign
Web Design
Social Networking
Higher Education
Adobe Photoshop
Adobe Design Programs
Html
Css
Sean Chapman Education Details
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Lake Forest CollegeAnd Studio Art -
Luther North High School
Frequently Asked Questions about Sean Chapman
What company does Sean Chapman work for?
Sean Chapman works for Klaviyo
What is Sean Chapman's role at the current company?
Sean Chapman's current role is Senior Customer Success Manager at Klaviyo.
What is Sean Chapman's email address?
Sean Chapman's email address is se****@****nfo.com
What is Sean Chapman's direct phone number?
Sean Chapman's direct phone number is +178154*****
What schools did Sean Chapman attend?
Sean Chapman attended Lake Forest College, Luther North High School.
What skills is Sean Chapman known for?
Sean Chapman has skills like Microsoft Office, Sports, Public Speaking, Sales, Time Management, Teamwork, Leadership, Microsoft Excel, Microsoft Word, Athletics, Social Media, Business Strategy.
Who are Sean Chapman's colleagues?
Sean Chapman's colleagues are Karim El-Sayed, Rick Butler, James Chan, Mikhail Miroliubov, Stephen Panasuik, Ewelina Nowak, Carlos Bobadilla.
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