•Managing day to day operation of the contact centre•To initiate and manage weekly 1:1, team huddle and team meetings effectively•To manage resources, planning and implementing Contact centre strategies effectively•Leading a team in handling Partner Service•Problem solving skills in handling complaints effectively.•Analytical and able to look through and generate reports thoroughly.

•Provide operational support for fulfilment and logistics processes. •Handle daily communication and correspondence to internal and external party. To support documentation, distribution of documents to sales and logistic•Provide support as needed in the various departments, including reporting, data-entry, strategic planning and customer service as needed. •To support warehouse operation and administration.•Assist on any ad-hoc tasks as required.

Assistant for the project executives in business dealing with the clients of the event flowAssisting instructor and client during the event ( media test driving, track racing, convoy drive )