Your business collects millions of customer interaction data points every day. And your customers expect you to know how they like to engage with you. Yet so many retailers don’t have an easy way to access, analyse and activate all their customer data in a simple to use platform, and don’t have the resource or experience to use it effectively. Plinc solves that challenge. Our customer data technology platform Unilyze comes with clever people attached. We hold everything customers have done, everything they are doing now and everything they will do, all in one place. Data is connected, updated in real time, accessible by both analysts and marketers for insight and activated by AI, machine learning and expert people to push personalised messages across all customer touchpoints.We believe that all businesses should be able to use all their customer data to make each customer interaction and decision better. We work with enterprise retailers such as M&S, Halfords, and Argos but our solution is affordable for mid-sized retailers such as Crew Clothing.

quantilope is an Insights Automation platform empowering brands to do high-quality research better, faster, and more efficiently. Our technology automates advanced research methodologies on an end-to-end platform connecting the entire research process from the creation of your project to advanced analyses and reporting. Supported by a team of certified research consultants, quantilope provides insights teams with the expertise and tools to conduct seamless research and unlock robust insights in as little as 1 - 5 days.Our software automates advanced research methodologies including Conjoint, MaxDiff, Implicit Association Tests, and more, offering tools and customisation to answer questions from ideation through testing, development, and launch of your products and concepts. Our software is an end-to-end platform, mapping the entire market research process from the research question to the questionnaire design, professional panel management, live reporting, in-depth analysis, and data visualisation. With quantilope, you save time, money, and resources by never having to work with multiple vendors and systems on a single research project again. Our clients are empowered to embrace agile workflows by improving the speed and substance of market research for their businesses.

Recruiting a team of Account Directors, retaining talent, performance management, coaching and mentoring.Ensuring the team is continually developing its market, innovation and industry knowledge.Retaining and developing all enterprise clients such as Allianz, Zurich, First Great Western, TUI, Spirit Pub Company, Honda UK.Developing and maintaining senior level relationships with enterprise accounts.Negotiating contracts, developing pricing and revenue forecasting. Effectively addressing client satisfaction, contract renewal and escalation issues until resolved. Creating a new account management methodology to improve client services and retention. Tracking and reporting of performance to ensure team accountability and quality of deliverables.Currently exceeding revenue targets.

My responsibility is to our Enterprise clients and the fantastic team that support these clients. Working with the Account Directors to ensure we have an effective methodology to believe in to allow Cross Channel Marketing to grow, develop and retain our clients through an effective relationship.