Sean Cook

Sean Cook Email and Phone Number

Senior Vice President of Client Operations at Teleperformance @ Teleperformance
6/8 Rue Firmin Gillot, 75737 Paris Cedex 15 Paris, Paris 75737 France
Sean Cook's Location
Bristol, Tennessee, United States, United States
Sean Cook's Contact Details

Sean Cook personal email

n/a

Sean Cook phone numbers

About Sean Cook

Experienced Vice President Of Operations and Client Solutions with a demonstrated history of working in the outsourcing/offshoring industry passionate about driving a World Class Customer Experience and finding solutions to transform the business. Strong operations professional skilled in Management, Coaching, Sales, Customer Relationship Management, and Team Building all across multiple verticals and channels.

Sean Cook's Current Company Details
Teleperformance

Teleperformance

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Senior Vice President of Client Operations at Teleperformance
6/8 Rue Firmin Gillot, 75737 Paris Cedex 15 Paris, Paris 75737 France
Website:
teleperformance.com
Employees:
10
Sean Cook Work Experience Details
  • Teleperformance
    Senior Vice President Of Client Operations
    Teleperformance Jan 2024 - Present
    Paris, Île-De-France, Fr
    View
  • Teleperformance
    Vice President Of Customer Experience
    Teleperformance Apr 2021 - Jan 2024
    Paris, Île-De-France, Fr
    View
  • Teleperformance
    Vice President Of Client Solutions
    Teleperformance Oct 2019 - Apr 2021
    Paris, Île-De-France, Fr
    View
  • Teleperformance
    Director Of Operations
    Teleperformance Jan 2011 - Oct 2019
    Paris, Île-De-France, Fr
    View
  • Colloquy Communities
    Board Member
    Colloquy Communities Nov 2022 - Present
    View
  • Sprint Pcs / Sprint / Sprint Telecenters Inc
    Operations Manager / Workforce Management Managers (March 2006 – Present)
    Sprint Pcs / Sprint / Sprint Telecenters Inc Mar 2006 - Jan 2012
     Responsible for managing 6-10 Exempt level Supervisors with teams of 15-20 non-exempt level specialists each Responsible for teams performance, conduct, productivity, and personnel issues Involved in implementation of Employee Accounts into the Bristol Call Center growing the Line of Business from 50,000 customers to 500,000 customers while maintaining Employee Accounts as one of the top Lines of Business in the enterprise Involved in multiple special projects including being chosen as Point of Contact for COPC (Customer Operations Performance Center Inc.) initiative and Employee Commitment, Retention, and Engagement Task Force Responsible for managing 2 WorkForce Management (WFM) Exempt level Supervisors and entire WFM team to ensure accuracy and efficiency in scheduling, staffing, payroll, and real time management of the site, supporting over 600 employees Built strong working / productive relationships with multiple support groups across the enterprise Recognized on multiple occasions as a top performing manager in the site through the Peak Performer and Crown Club recognition programs
  • Sprint
    Workforce Management Team Lead
    Sprint Mar 2003 - Feb 2006
     Involved in implementation of Site Adherence and Schedule Adherence metrics Responsible for scheduling, payroll, and real time management for the entire call center, supporting over 600 employees Involved in several enterprise task forces to ensure efficiency among our processes
  • Sprint
    Fast Track Operations Manager
    Sprint Sep 2004 - Mar 2005
     Participated in Fast Track program while still in Supervisor role as an Operations Managers which included all responsibilities of the manager role Responsible for managing 6 Exempt level Supervisors with teams of 15-20 non-exempt level specialists each
  • Norrell Services
    Telecenter Consultant
    Norrell Services May 1998 - Feb 1999
    Project: Sprint Telemarketing, both outbound and inbound callingSales (outbound), included Long Distance and / or Local ServicesWorked at Attendance Desk (MC) performing various administrative duties using MS Office and TCS

Sean Cook Skills

Call Centers Management Team Leadership Leadership Operations Management Workforce Management Customer Satisfaction Customer Retention Process Improvement Time Management Customer Experience Customer Service Team Building Telecommunications Vendor Management Microsoft Office Contact Centers Outsourcing Sales Telemarketing Strategic Planning Account Management Project Management Process Scheduler Call Center Coaching Payroll Crm Program Management Human Resources Quality Assurance Call Center Development Enterprise Software Inbound Marketing Wireless Product Management

Sean Cook Education Details

  • King University
    King University
    Business Administration
  • Wakefield High School
    Wakefield High School
  • Yorktown High School
    Yorktown High School

Frequently Asked Questions about Sean Cook

What company does Sean Cook work for?

Sean Cook works for Teleperformance

What is Sean Cook's role at the current company?

Sean Cook's current role is Senior Vice President of Client Operations at Teleperformance.

What is Sean Cook's email address?

Sean Cook's email address is sc****@****oup.com

What is Sean Cook's direct phone number?

Sean Cook's direct phone number is +33 1 53 83 *****

What schools did Sean Cook attend?

Sean Cook attended King University, Wakefield High School, Yorktown High School.

What skills is Sean Cook known for?

Sean Cook has skills like Call Centers, Management, Team Leadership, Leadership, Operations Management, Workforce Management, Customer Satisfaction, Customer Retention, Process Improvement, Time Management, Customer Experience, Customer Service.

Who are Sean Cook's colleagues?

Sean Cook's colleagues are Cynthia Mcdonald, Bhupesh Porwal, Barbara Lacerda, Vanasa Luc, Rohit Chaurakoti, Lourdes Anne Dela Cruz, Souha Ramdani.

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