Sean Depecker Email & Phone Number

Edegem, Be

Antwerp Metropolitan Area

Antwerp, Belgium

Antwerp Area, Belgium

The Delivery Team at Connective wants to ensure that Clients, Prospects and Partners have everything they need to use the Connective Services. This includes the implementation of our Solutions, the documentation of our Products, Support throughout the complete lifecycle, ...As manager of this team, Sean added following activities to his tasks as Project Management Lead• Guiding and coaching the Delivery team• Internal reorganization of the business processes towards a Product oriented organization (Release Management, Change Management, Documentation & Communication)• Implementation of new Accountancy & Time Registration platform to improve internal reporting

Antwerp Area, Belgium

At Connective we strongly believe that “easy is the new loyal”. Your customers demand high-end services any time, any place, on any device at their convenience. Our Digital Transaction Management (DTM) Suite is built to transform cumbersome paper-based processes into a superior digital experience. Sean added to his previous tasks as Product Expert following activities• Internal SPOC for Client Services Team• Planning for Client Services Team• Administration for Client Services Team (invoicing / forecasting)• Creation and supporting of internal processes

Antwerp Area, Belgium

At Connective we strongly believe that “easy is the new loyal”. Your customers demand high-end services any time, any place, on any device at their convenience. Our Digital Transaction Management (DTM) Suite is built to transform cumbersome paper-based processes into a superior digital experience. As Product Expert, Sean's tasks included:• Functional integration workshops with clients• Project Management for implementation projects• Functional analysis and scoping for implementation projects • SPOC for clients• Presales activities

Brussels Area, Belgium

FIS's ChargeBack software package offers one single interface for both Issuer and Acquirer activity, covering all types of exception processing problems related to card disputed transactions or customer claims.As a member of CBK Chargeback Package implementation team, Sean's tasks included:• Project management• Problem analysis (log analysis, customer request management, verifying the problems, reporting to development) / Reporting the customer requests• Package installations and configuration (internal and at customer site)• Training to customers• Frequently visiting the customers at their offices in different countries (Europe)• Presales activities

Diegem

Sean had the opportunity to do several projects as Young Professional at Capgemini:• Test analyst Mobile banking application• Test coordinator Service bonus• Business analyst Mobile banking applicationDuring these projects, Sean tasks included:• Defining business requirements for next release of application• Workshopping with IT and Marketing• Creating AS IS and TO BE flows• Test planning, preparation, execution of Business Acceptance Tests, based on business requirement * Communication link between testing, development and marketing teams* Test coordination,

Master'S Degree, Business Studies - International Business

Erasmus Semester, Economics

Bachelor, Sme Management