Sean Erickson Email & Phone Number

At AdviseCX, we leverage our vast network of CX industry connections and deep experience to help brands create more effective customer experiences. We consult companies with our technology, customer experience optimization, outsourcing, and industry expertise.

Greenwood Village, Colorado, Us

TTEC is a global customer experience (CX) technology and services company focused on the design, implementation, and delivery of exceptional CX.

Englewood, Co, Us

Eventus is an Inc 500 company that specializes in people, process and technology associated with Customer Operations. Covering all aspects of Customer Sales and Service Eventus has multiple lines of business that help its Clients achieve its strategic Customer Goals. Responsibility for the Strategic Consulting Practice

CR-X and CR-X North America offersa cloud-based, near real time analytics platform and industry solutions designed to improve every customer interaction, across every channel – voice, text messaging, web, social media and more.

One Touch Video Chat operationalizes video chat technology for you to connect to your customers. Our SaaS technology is “plug and play” allowing implementation speed to market within weeks, not months or years. We offer web deployment or the flexibility to use our mobile SDK or white label stand alone native mobile applications. In addition, we have a desktop portal that allows you to queue, route, connect and track your customer data. And when used as Live Video Interviews for recruiting and staffing, our solution improves the candidate experience and reduces the time to fill a position by 7-14 days. One Touch Video Chat, Livevideointerviews.com and One Touch Law are subsidiaries of One Touch Brands.

Miami, Fl, Us

Reporting directly to the CEO, led strategic initiatives including the sale of underperforming business units, sales transformation, brand refresh, analyst relations, global ERP implementation, new product introductions and oversight and Board of Directors for 6 venture companies. Led the IT and real estate organizations, which support over 3M client interactions per day and over 1000 lines of business from 133 facilities operating in over 4M sq. ft. of real estate. Worked directly with Goldman Sachs to develop the value proposition to represent Sitel in the presentation and due diligence process resulting in the sale of Sitel.

Us

Cloud 10 was a business process outsourcing company utilizing professionals who work from their homes. Envisioned the company, value proposition and operating model which included the development of the initial business plan and one round of fund raising to build this business process outsourcing start-up. Profitability of 2x industry average, growing the company to over $25 million in annual revenue. Led the marketing and business development efforts resulting in the acquisition of blue-chip clients primarily in the retail, healthcare, technology, communication and cable industries. Grew the company to over 3000 employees working in 32 states at its peak and successfully negotiated the sale of Cloud 10 in late 2009 and continued in a transitional role until 2010.

Us

Vercuity specialized in technology cost transformation consulting for Fortune 500 companies with a broad portfolio of advisory, strategic sourcing, assessment, design, and supplier management solutions. Recruited to lead a techology expense management software and services “rollup”, with $47M in revenues, servicing over 400 companies and Government agencies including 140 of the Fortune 500. Led the private equity backed, merger and integration of 5 acquired companies. Boosted 2004 revenue 15% vs. 2003 by restructuring the sales team and sales program. Achieved $8M profit improvement thru aggressive cost reduction actions. Renegotiated favorable leases and delivered a successful $6M venture debt facility.

Round Rock, Texas, Us

As Vice President, Consumer Solution Center, recruited to lead the sales, customer service and technical support organization of Dell’s, $6 billion per year, U.S. Consumer business, operating with a $352 million operating budget. Drove 27% unit growth, nearly 5 million personal computers sold and delivered $3.5 billion in revenue in 2003 while reducing operating expenses cost/unit by nearly 20%. Oversaw the movement of 5,000 jobs offshore with total annual savings of $41M. Defined and implemented new sales and support strategies for the introduction new Dell products.

Greenwood Village, Colorado, Us

TeleTech Holdings, Inc., is a leading, global business process outsourcing company. The company provides customer strategy, analytics-driven and technology-enabled customer engagement management solutions. As President and General Manager, North America, led the largest operating division within TeleTech. Provided leadership during a time when TeleTech, North America grew from $400 million to $700 million in revenue. Ultimately responsible for business development, account management and operations for more than 250 lines of business. The Global CIO of TeleTech also reported to me. Provided leadership to 17,000 employees throughout the U.S., Canada, Mexico and The Philippines. Board of Directors of two affiliated companies, Percepta (JV with Ford Motor) and Enhansiv.

Basking Ridge, Nj, Us

Bachelor'S Degree, Business Administration And Management, General

Business Administration And Management, General