Sean Erwin Email & Phone Number

Customer retention, outbound sales

Clifton Park, Ny, Us

Clifton Park, Ny, Us

Computer Technician Job Description: Top Duties and QualificationsA Computer Technician, or Computer Support Technician, is responsible for maintaining computer systems within a business setting. Their duties include installing computers, routers and other hardware, updating or repairing existing systems and troubleshooting problems with hardware.A Computer Technician’s primary responsibility is to provide technical support to an organization’s employees and customers. Their duties and responsibilities may vary depending on the company they work for, but typically include the following: Paying close attention to the user’s description of their computer problem and asking questions to identify the problem and determine how to solve itTraining users on how the use of new hardware or software Testing and evaluating the organization’s computer networkTroubleshooting network problems and individual user hardware or software problemsSetting up or repairing computer hardware and other associated devices such as printers and scannersComputer Technicians typically work for corporations within the IT department to set up, maintain and repair computer systems for employees across departments. They work closely with other IT personnel to troubleshoot hardware problems and install new equipment. Their job is to use their knowledge of computers to ensure that company employees have up-to-date hardware and software to complete their jobs properly. They may also be responsible for helping company employees learn how to use software programs and hardware.The Computer Technician job title covers a very broad range of skills and job requirements that can vary considerably depending upon the employer and industry. In general, a Computer Technician should possess the following skills and qualifications to be successful in their role: Communication skills Listening skills Customer service skillsProblem-solving skillsAnalytical skills

Waterloo, On, Ca

Roles of the Change Manager:•Receipt and review of Change Request•Confirmation of receipt of all change requests received•Inspection and Review of all change requests received. If change request is missing information, the Change Manager must communicate back to the client requesting additional information•Process Change request. Change Manager is responsible for entering request into appropriate GXS request system or engages Help Desk to enable ticket generation. Change Manager has on-going communications with client through all phases of development and/or change•Work with internal teams to facilitate requested change. Change Manager will coordinate change requests mapping analysts, integrators, network or comms resources and Help Desk resources to ensure timely fulfillment of client requests•Completing Change request. When change has been completed, documentation is maintained and shared with the client detailing work performed and providing updated specs and test data where applicable•Quoting/Estimating level of effort. Where contractually pricing is not applicable, Change Manager will work with internal teams to determine cost of work required and deliver estimate to the client•Logging/maintaining of all change requests•Ensure Specifications are kept up to date•Ability to Support small projects. Change Manager is occasionally charged with supporting a small client initiative. This could mean a change that has impact to a number of maps, setups or connectivity.•2nd Point of Contact for Delivery Management Support. Change Manager should be knowledgeable of all client and GXS OT processes. Tools used:MS Outlook, MS Excel, MS Word, Business Grid, SharePoint, File Manager, DCTS, Active Documents, Siebel

Waterloo, On, Ca

As an Associate Integrator you will work with Senior Integrators on client, customer facing projects. To succeed in this role you must have experience working with Linux and Unix systems, be comfortable talking and working with various end clients on high level on-going implementations, you must have programming experience, and you must be comfortable working on support and project issues. Responsibilities:• Experience working with Sr. Integrators to support Clients on projects • Troubleshooting translation and communications. • Support End to End testing with Clients.• Supporting Network connectivity requests. • Document system configurations for future reference and support. • Supporting Senior Integrator with the design of Managed Service Ecommerce Solutions. • Supporting Senior Integrator setting up connectivity with clients ERP Systems. • Deploy and Verify Application Integrator translation maps • Familiar with Unix/Linux operating system • Knowledge of scripting languages: SQL, Shell, Perl, Python, PHP and JavaScript• Bachelor’s degree in Computer Science, MIS• Strong programming skills • Excellent listening, verbal and written communication skills.• Strong attention to detail and process in a collaborative and adaptive environment. • Ability to work accurately and meet deadlines in a self-directed environment. • Ability to work in a team environment. • Ability to problem solve• Willingness to work off business hours on an as needed basis.• Familiar with a Linux environment• Familiar with SDLC (Software Development Life Cycle) and Project Management Life Cycle. • Proficient in MS Office tools• Familiarity with PGP encryption/decryption• EDI/XML experience• Knowledge of communications standards such as ftp, AS2, http• Knowledge of data transfer support applications: Sharepoint, File Manager, DCTS, Active Documents, Siebel, TGMS, Enterprise, Teambook, Citrix, and OpenAir

Albany, New York, Us

Web Development Intern at NYS Department of Health. Contributions to the restructuring and recoding of the New York State AIDS Institute Internet site utilizing HTML. Redesign and recoding of the New York State AIDS Institute Intranet site utilizing HTML, JavaScript, PHP and creation of a integrated database.

Plano, Texas, Us

Essential Duties and Responsibilities:- Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems.- Strategic Consulting, including business plan & sales strategy development.- Manage all aspects of customer orders (order entry, order detailing, purchasing, expediting)- Competent in understanding technical product purchases orders and service contracts- Awareness of software program relationships and the ability to work quickly between multiple programs- Ability to resolve customer order issues in a timely, professional manner- Communicate and work with other operations team members as required- Actively participate with team members to achieve company goals- Other duties as required-Ability to manage difficult or emotional situations and respond promptly to internal customer needs- Quickly embraces, learns and applies new technology and/or procedures- Strict attention to detail- Excellent interpersonal, verbal communication skills and proven ability maintain high customer service- Proven ability to build and support teamwork

Mooresville, Nc, Us

Assisted customers, pitched company promotions, included add on sales while maintaining the paint department.

Scarborough, Maine, Us

Exchanged goods for monetary value while providing excellent customer service.

Delivered papers in a timely manner and experienced customer retention and customer service while collecting payment for the newspaper.

Bachelor Of Business Administration And Management Of Information Systems (Bba), Business And Information Systems Management

Associate'S Degree, Business Administration And Management, General