Helping CEO's and business owners maximize their vision through twenty-five years of sales and operations experience. Assisting Private Equity company evaluations, Public company process and certification expansion, and Entrepreneurs see their vision fully realized.

YVirtual's focus is "Cloud" technology and platform integration, helping customers gain all the benefits provided by a virtual environment.Led innovation of new technology to include IVR and transcription solution to technology package offered. Served as Chairman of the Board, as well as Managing Director for two companies. Consulted with small businesses to Fortune 500 companies on sales and contact center technology. Acted as Senior Vice President of Operations, managing fraud, merchant risk, customer and client services, operations, finance, forecasting, and budget management. Planned and strategized technical debt and needed infrastructure for future growth for $4,000,000,000 pre-IPO company.• Achieved 400% revenue growth over first four years through strong personal network.• Raised $5,000,000 in investment money across three business lines.• Established cutting-edge technology, based on contact center, with initial investment of $50,000.

Led private equity owned contact center company. Navigated tight bank covenants, changing economic climate, and increasing customer expectations. Exercised financial prowess in negotiating client contracts, building leases, and bank expectations. Streamlined departmental and companywide processes to maximize efficiency.• Developed strategy to expand customer base beyond radio to include TV, Internet, and print, accounting for $15,000,000 in annual new revenue.• Increased company’s gross margin and EBITDA to highest levels in 17-year history, while increasing customer performance and satisfaction.• Streamlined organization for increased communication and accountability, driving company performance as leading provider for customers and ensuring maximized profitability.• Managed company through economic downturn with high leverage ratio and limited free cash flow.• Expanded business to include marquee DR accounts previously not an option for OCI due to operational limitations.• Created scalable process-driven company based on results from local call center.• Managed company through acquisition and exiting process.

Led complete sales and marketing strategy. Exceeded sales goal in first nine months at $2,500,000, with $20,000,000 under contract. Secured annual revenue growth of 400%. Created account management department to service and manage business. Oversaw installation department to profit center and increased monthly installations from 200 per month to 200 per week.

Managed P&L with budgeted revenue of $60,000,000 and all expenses associated with budget up to pre-tax profit. Vice President, Custom Solutions Division, 2003-2004. Oversaw P&L with budgeted revenue of $36,000,000 and expenses of $18,000,000. General Manager, Technology Division, 2001-2003. Led internal service-bureau operations and external client relationship. Regional Director of Operations, 1999-2001. Managed multi-site call center service bureau with 3,000 employees and 1,200 seats. Call Center Manager, 1999. Showed consistent improvement in overall center performance.

Omaha and Lincoln, Nebraska; Colorado Springs, Colorado; Orem, Utah, Senior Operations Manager, 1999. Achieved highest client satisfaction ratings during first quarter of tenure. Operations Manager, 1996-1999. Increased business from 50 consultants to 150, generating $4,000,000 in annual revenue. Sales Supervisor, 1993-1996. Telephone Sales Representative, 1992-1993.