I am a highly accomplished automotive Dealer Principal / General Manager with extensive experience and success leading new business development activities within prestige dealership environments. In my most recent role, I was responsible for leadership and management of sales operations for independent BMW and Mercedes Benz dealerships in Melbourne.I have a passion for building motivated and cohesive teams to deliver on customer service benchmarks, while achieving budgeted volumes and gross profit. I have an in depth understanding of marketing and sales processes to generate showroom enquiries and provide highly effective automotive stock management. Beginning my career as a qualified mechanic allows me to draw upon my technical mechanical knowledge to effectively manage challenges, address issues, and support collaborative outcomes when necessary.Throughout my career, I have consistently expanded sales opportunities, driven significant business growth, and delivered customer service excellence across various different dealerships. I am confident, articulate and a consultative and supportive manager – with strong leadership, coaching, mentoring, and motivation skills.Areas of expertise include:✔ Automotive sales and general management experience ✔ Prestige car dealership expertise✔ New business development and over-achievement of targets and KPIs✔ Cultivation of strong networks, customer loyalty, satisfaction, and repeat business✔ Strong financial and commercial acumen ✔ Budgeting, forecasting and cash flow management skills✔ General business operations oversight✔ Contributions to marketing, pre-delivery and aftercare service✔ Customer service and satisfaction ✔ Team leadership, people management, training, development, coaching, and motivation (sales, pre-delivery, stock control, and aftercare staff)✔ Negotiation on pricing, terms and contracts