Sean Ferguson Email & Phone Number

Oxnard, California, United States

Oxnard, California, United States

•Call Center A.I. (Lead the development and designed a voice A.I. virtual agentto interact with patients over the phone reducing call load to call centeragents. Resulting in enhanced patient satisfaction and operational efficiencySolution required Google Dialog Flow CX, PHP, MySQL, Cisco Call Center SIPnormalization, and Spring Boot API to produce a working production gradesolution)•Implemented Cisco Unified Communications System: Unified Communications Manager, Instant Messaging & Presence, Unity, Expressway, and Call Center. Created custom video training for Call Center agents improving patient interactions through Cisco Finesse.• Created a series of on boarding and training videos. Hired and developed a talented and motivated customer-oriented team of I.T. support staff. • Implemented companywide monitoring system, reducing downtime and increasing company productivity.• Compiled all reoccurring I.T. costs. Implemented a multiyear plan resulting in a 65% reduction of I.T. costs.• Redesigned network infrastructure. Performed a request for proposal of last mile fiber optic service providers. New fiber optic infrastructure reduced total cost of ownership and improved service level agreements resulting in significant improvements in system reliability and availability.

Oxnard, California

• Designed and implemented standards for structured cabling prior to systematic replacement.• Designed and implemented Fax over IP solution integrated with electronic medical record system.• Implemented DICOM Systems High Availability Unifier Cluster improving integration with Kaiser Permanente.• Implemented company wide open-source knowledge management system to disseminate basic reference information such as phone and fax number directories, custom video training, custom user manuals, and technologist protocols and procedures.

Oxnard

• Recognized by hospital administration for a 90% plus reduction of unplanned downtime.• PACS Administrator Resource group chair communicated PACS best practices to all of Dignity Health.• Implemented Diagnostic imaging PACS System.• Implemented Merge Cardio Vascular Information System to Cath Lab.• Implemented Merge Hemodynamics Systems to Cath Lab.• Implemented open-source knowledge management system to improve physician to physician communication, technologist compliance of policies, procedures, and workflows.• Planned and executed multiple large system upgrades to PACS, CVIS, and 3D reconstruction systems.• Developed training content for PACS Administrator Resource group and published to corporate SharePoint.• Identified performance bottlenecks at other Dignity facilities improving operational efficiency.• Facilitated replacement HIS ensuring smooth transition and interface functionality.• Negotiated lower service contracts with vendors.• Migrated Non-invasive Cardiology to PACS.• Designed and created custom video training courses to improve understanding of complex workflows.• Implemented secondary systems to minimize operational impact during downtimes improving continuity of care.

• Recognized by hospital CFO for successful implementation of GE Centricity fetal monitoring system.• Implemented Citrix solution enabling remote medical coding resulting in substantial savings.• Designed and implemented structured cabling and management standards to Data Centers.• Personally responsible for overseeing datacenters at St John's Oxnard, Northridge Medical Center, Marian Medical Center, French hospital, Arroyo Grande hospital, and Glendale Memorial hospital.• Oversaw the disaster recovery operations using robotic tape libraries.

Southern California, California, United States

• Named employee of the month for outstanding performance. • Reduced age of outstanding requests from 90+ days to less than 30. • Reduced outstanding incident age from 30+ days down to less than three.• Implemented ER bedside registration system in seven business days with minimal disruption to emergency room workflow.• Implemented cancer treatment modality Gamma Knife at Northridge Hospital.• Deployed Windows workstations and maintained workstation fleet.• Supported St John's Oxnard, St John's Pleasant Valley, Northridge Hospital

Oxnard, California, United States

• Deployed Windows workstations and maintained workstation fleet.• Performed routine remote and in person I.T. support• Deployed Windows servers and patched server infrastructure.• Developed and deployed web application to track parts on custom built units.

Gilbert, Arizona, United States

• Deployed Windows Server 2000 running Active Directory, DNS, and DHCP services.• Recommended, designed, and deployed network infrastructure significantly improving user productivity.• Designed, deployed, operated server tape backup solution for disaster recovery purposes.• Oversaw all I.T. needs during corporate office relocation i.e., structured cabling, switching, routing, internet, and voice.• Deployed and maintained Windows workstation fleet.

Bachelor Of Science, Information Technology

I am currently working on my Bachelor of Science, Information Technology at WGU.

Associate'S Degree, Computer Science

I am currently working on my Bachelor of Science, Information Technology at WGU.