Served on the Pharmacy Culture, Engagement and Communications team. Partnering with Humana Pharmacy Services senior leadership, I designed and managed communications that informed and influenced Pharmacy associates, making it easier for them to help Humana members achieve their best health- Executive communications lead for pharmacy senior leaders- Editorial management of pharmacy associate intranet hub- Internal communications co-lead for CenterWell rebrand project- Member of multigenerational associate resource group GenUs

Served as part of divisional communications organization, partnering with senior leadership to design strategic internal communications that engage employees with business priorities and collaborating on external projects to enhance the company’s reputation. Managed team of three full-time communications consultants, including one at C1 Innovation Lab in Dallas. Handled change management communications for initiatives and portfolio projects. Managed multichannel communications cascading for sales and account management teams. Led content development for quarterly town halls for employer solutions division. Managed meeting programming and materials for two enterprise-wide annual sales conferences.- Oversaw senior leadership communications such as divisional board report submissions, board presentations, corporate and divisional presentations, and rating agency briefing book.- Led editorial management of national accounts and labor market employer newsletters, as well as quarterly survey of HCSC’s largest group clients.- Managed planning and content development for thought leadership event hosting 100 of HCSC’s top customers.- Collaborated with external communications team on multimedia brand journalism.- Selected for management steering committee (2017-2019).- Volunteered with two employee advocacy groups: InAbled and Supporting Military Veterans.

Served as part of line of business communications organization, partnering with employer line of business leadership to develop integrated communications plans focusing on internal and external audiences. Managed two senior communications consultants who partnered with plan operations, enterprise national accounts, and employer line of business leaders to educate, inform, and update HCSC employees. Oversaw change management communications for initiatives and portfolio projects. Managed multichannel communications cascading for sales and account management teams.- Handled senior leadership communications such as HCSC board report submissions, affiliate board presentations, and rating agency briefing book.- Collaborated with external communications team to develop thought leadership platform for senior leader- Led editorial management of national accounts and labor employer newsletters, as well as quarterly survey of HCSC’s largest group clients.

Provided strategic counsel and integrated communication solutions to advance the company’s reputation and business strategies. Proactively worked with enterprise national accounts and plan operations partners to support divisional priorities and goals through multichannel communications. Served as lead communications consultant and single point of contact for sales and account management transformation program, the customer-first culture initiative and HCSC’s new employer value proposition.- Collaborated with enterprise national accounts leadership to launch quarterly survey of largest group clients.- Served as lead communications consultant for thought leadership event hosting 50 of HCSC’s top clients.

Ensured compliance of all health plan materials with government contracts, increased membership through project management, and collaborated with senior leadership on internal and external initiatives. Managed team of four community outreach coordinators. Developed and implemented membership retention and membership growth strategies, including call campaigns and direct mail campaigns in collaboration with corporate marketing and call center. Developed and submitted marketing materials, marketing events, and member materials to Illinois Department of Healthcare and Family Services (HFS) and Centers for Medicare and Medicaid Services (CMS) through government contracts department and Medicare compliance team.- Coordinated with provider services, network development, finance and analytics, quality, utilization management, behavioral health, and healthcare services leadership to create provider and member communications and program materials.- Developed, edited, and maintained provider and member documents, forms, handbooks, newsletters, public websites, and guides for three managed care health plans.

Oversaw development of provider materials, implementation of provider education campaigns, and training for provider service representatives. Coordinated with health plan and corporate resources and prepared provider network and operations documents for readiness review for three managed care health plans for government programs. Wrote, edited, and maintained policy and procedure documents and workflows.- Developed training program for provider network during implementation of three government-sponsored health plans.- Trained and managed four regional PSRs on Molina policies and procedures and Illinois Medicaid regulations.

Oversaw training and education for providers of Medicare network in Cook County. Maintained network of enrolled primary care providers, specialists, behavioral health, and home- and community-based providers, assisting providers and staff with program education, billing, and quality assurance. Assisted PSRs in Central Illinois and Metro East regions with education and maintenance of providers enrolled in government-sponsored managed care health plans.- Edited provider handbook to ensure compliance with HFS guidelines.- Hosted monthly provider education webinars.

Oversaw development of program materials, and external communications for Illinois Health Connect, a primary care case management program for Medicaid recipients, in collaboration with program leadership. Developed monthly talking points and FAQ documents for provider services teams to use in their office visits.- Wrote and edited provider and member newsletters, including Spanish-language edition.- Redesigned Illinois Health Connect program website.Oversaw recruitment of network providers, provider education, and training and maintenance of provider network in three countiesin north suburbs of Chicago. Made at least 40 office visits per week, visiting each provider at least once each quarter.- Trained providers and staff on how to use HFS portal to verify member eligibility.- Collaborated with quality assurance nurses to educate providers on bonus program.

Covered college and professional sports in Los Angeles market, including Lakers, Clippers, Dodgers, Angels, USC and UCLA. Wrote weekly college football column. Handled copyediting, shift leadership, on-the-the fly page design with nightly deadlines. Won first place in Associated Press Sports Editors 2005 national writing contest, Breaking News. Earned first place in National Newspaper Association 2006 national writing contest, Best Sports Story.

Oversaw daily page design, copyediting, freelance scheduling, and photographer scheduling. Covered local high school sports, including multiple beats per season. Wrote game stories, features and columns.