Sean Gaughan Email and Phone Number

As a Shift Leader at Chick-fil-A Central Park Ave and Roxbury, I:- Open the store most mornings, ensuring readiness for the day.- Oversee daily operations, maintaining a high standard of service, speed, and cleanliness.- Manage cash handling and safe procedures, including counting registers and reconciling discrepancies.- Train and supervise team members, fostering a positive and productive work environment.- Coordinate with team members to meet service goals and maintain customer satisfaction.- Assist with inventory management and food quality control, ensuring consistent and timely service.

As a Team Member at Chick-fil-A Dickson City, I gained experience in every front-of-house position. I efficiently took orders in the drive-thru, served guests their orders at the window in both lanes, and managed register operations inside. Additionally, I served meals inside the restaurant, prepared drinks and desserts for the drive-thru, and bagged meals for carry-out. I also trained new hires at the register, ensuring they were well-prepared to provide excellent service. When needed, I stepped into the back-of-house to pick up slack, particularly by making fries, demonstrating my flexibility and commitment to the team. I took pride in my extensive knowledge of the menu, but more importantly, in my willingness to go above and beyond by helping first-time guests with recommendations and creating a welcoming atmosphere. My goal was always to relate to guests while serving them, ensuring a memorable and positive dining experience.

As a Catering Worker at the University of Scranton, I was responsible for setting up, transporting food and equipment, and serving guests at various catering events. My duties included:- Event Setup: Efficiently arranged venues according to event specifications, ensuring all tables, chairs, and dining areas were properly set.- Food and Equipment Transportation: Safely transported food and catering equipment to different locations on campus, ensuring timely and secure delivery.- Guest Service: Provided excellent service to guests during events, maintaining a professional and courteous demeanor at all times.- Coordination and Teamwork: Collaborated with team members to ensure smooth operations, adapting quickly to changing circumstances and needs.Through these responsibilities, I developed strong organizational skills, attention to detail, and the ability to work effectively under pressure to create successful and memorable events.