Order Processing• Read and understand signed customer Software License and Consulting Services contracts, exercise judgment to accurately extract the relevant customer and transaction details from the contracts and enter that information into our contracts system. The goal is to:1. Assure accuracy of the Software Delivery from Pega’s Contract Request system to the customer, and2. Assure complete and accurate commercial terms and contract/order data is passed to the downstream processes of other Pega departments (invoicing, revenue recognition, etc.)• Capture and summarize non-standard license models and metrics (software usage measurements) from signed customer License Contracts, analyze results, and deliver for use by other Pega teams• Collaborate with deal negotiators (Business Officers), finance and sales operations teams to resolve data discrepancies, investigate and resolve issues, and answer a range of contract/order-related questions from other Pega departmentsBusiness Process Support• Collaborate with IT to resolve system and process discrepancies and recommend improvements to the Order Management process within the department and in downstream processesAssist in business requirements gathering and acceptance testing of new internal applications and functionality related to this role• Roll out new business processes related to this role and create training materials to train others on these processes• Track status of contracts post signatureOther• Assist billing and/or renewal team with tasks such as:1. Assist billing with contract issues/review2. Assist with renewal contract review to ensure no gaps incoverage.▪ Liason with finance, sales operations & legal teams to resolve datadiscrepancies, help investigate issues

Order Processing• Read and understand signed customer Software License and Consulting Services contracts, exercise judgment to accurately extract the relevant customer and transaction details from the contracts and enter that information into our contracts system. The goal is to:1. Assure accuracy of the Software Delivery from Pega’s Contract Request system to the customer, and2. Assure complete and accurate commercial terms and contract/order data is passed to the downstream processes of other Pega departments (invoicing, revenue recognition, etc.)• Capture and summarize non-standard license models and metrics (software usage measurements) from signed customer License Contracts, analyze results, and deliver for use by other Pega teams• Collaborate with deal negotiators (Business Officers), finance and sales operations teams to resolve data discrepancies, investigate and resolve issues, and answer a range of contract/order-related questions from other Pega departmentsBusiness Process Support• Collaborate with IT to resolve system and process discrepancies and recommend improvements to the Order Management process within the department and in downstream processesAssist in business requirements gathering and acceptance testing of new internal applications and functionality related to this role• Roll out new business processes related to this role and create training materials to train others on these processes• Track status of contracts post signatureOther• Assist billing and/or renewal team with tasks such as:1. Assist billing with contract issues/review2. Assist with renewal contract review to ensure no gaps incoverage.▪ Liason with finance, sales operations & legal teams to resolve datadiscrepancies, help investigate issues

GENERAL SUMMARY Reviews, manages, and reports all sales orders within assigned area. Provides support of other Product Administration personnel, as well as product/system training for external groups. Attends all necessary meetings for related products and reviews/approves required documents necessary to meet revenue recognition guidelines. The Product Administrator is the primary contact for Field Sales, Operations, Finance and Manufacturing. PRINCIPAL DUTIES AND RESPONSIBILITIES Reviews all orders and customer documentation to insure they are in accordance with SEC guidelines for revenue recognition. Develops action plan for "orders not booked" and works with sales organization to resolve issues. Reports to management weekly on backlog, pending deals, and work with management to resolve relationships. Reviews all orders (model # and/or part #'s) for completeness and accuracy to insure the orders are processed, manufactured, and shipped accordingly. Works with Sales Allocations/Manufacturing to schedule and ship orders in line with customer requirements and EMC lead times.

I am responsible for the day to day operations of the Lids Locker Room location in Burlington Massachusetts. Including sales, maintaining visual standards, hiring, training and development, scheduling and maintaining quality shrink results.