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Sean Gerathy is listed as IT Support Engineer @ Marigold | Solution Architecture, Vendor Relations at Marigold, based in Sydney, New South Wales, Australia. AeroLeads shows a matched LinkedIn profile for Sean Gerathy.
Sean Gerathy previously worked as Information Technology Support Engineer at Marigold and Information Technology Help Desk Technician at Webgreen. Sean Gerathy holds Diploma, New Zealand Diploma Of Information Technology Technical Support from Ara Institute Of Canterbury.
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At Marigold, a martech solutions company, I work as an IT Operations Engineer responsible for providing technical support to over 2,000 end users globally. My tasks include responding to internal tickets using FreshService, troubleshooting and managing Zoom Rooms, provisioning accounts, software and hardware for new hires, and onboarding new colleagues. Additionally, I integrate applications/services into our SSO provider and maintain relationships with vendors.I graduated from Ara Institute of Canterbury, where I learned IT hardware, software, network, and security fundamentals. As a learner, I am passionate about using new technologies to solve real-world problems. My experience includes managing complex projects such as an office move to a smaller space and a roll-out of Expensify to a newly acquired company. I have also trained new colleagues on IT best practices and policies. I am a customer service professional, a team player, and a solution-oriented engineer.
Listed skills include Vmware Workstation, Brain Training, Linux, Active Directory, and 20 others.
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Sydney, New South Wales, Australia
Responsibilities- Respond to internal tickets using FreshService- Support over 2,000 end users globally including Europe, USA, Asia Pacific- Troubleshoot and manage Zoom Rooms- Develop and maintain relationships with vendors- Provision accounts, software and hardware for new hires- Onboard new hires- Integrate applications/services into our SSO provider.
Sydney, Australia
Responsibilities- Logging tickets using Zendesk ticketing system for more than 15 clients (including McGregor Coxall & Chrofi) with a total minimum user base of 300 across Australia, England, China and Malaysia- Taking ownership of tickets and seeing through to completion or escalations.- Triaging tickets, being the first point of contact for clients.
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Sean Gerathy works for Marigold.
Sean Gerathy is listed as IT Support Engineer @ Marigold | Solution Architecture, Vendor Relations at Marigold.
Sean Gerathy is based in Sydney, New South Wales, Australia while working with Marigold.
Sean Gerathy has worked for Marigold and Webgreen.
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Sean Gerathy holds Diploma, New Zealand Diploma Of Information Technology Technical Support from Ara Institute Of Canterbury.
Sean Gerathy is listed with skills including Vmware Workstation, Brain Training, Linux, Active Directory, Microsoft Flow, Command Prompt, Google Suite, and Office 365.
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