As a Systems Technician, I implemented customized solutions to optimize networks and systems, installed/configured computer hardware/software/networks, and repaired equipment and systems. I maintained the company website and content, created interactive content, and established various systems for residential and business customers.

During this time, I developed strong skills in customer service, operational efficiency, and team leadership across diverse industries. These roles allowed me to hone my problem-solving abilities and adapt to different work environments. Key roles included:Alert Protective Services: Ensured the safety and security of facilities and online systems by monitoring sensitive data, identifying potential security risks, and maintaining a high standard of operational integrity.Studio Manager/Sales, Guitar Center: Initially hired as a sales associate, processed over 13,000 transactions while providing excellent customer service and assisted customers with their product needs. Demonstrated strong leadership and team collaboration, which led to a promotion to Studio Manager. In this role, managed daily operations for the Guitar Center Studio Lessons department, including scheduling, student enrollments, events, and instructor coordination, ensuring a smooth and successful learning experience. Fostered a collaborative environment and mentored team members to meet performance goals while consistently maintaining high customer satisfaction.Associate, Planet Fitness: Provided operational support to ensure gym equipment, facilities, and staff functioned smoothly. Developed procedures to streamline daily tasks, assisted in managing inventory, and helped maintain a clean, efficient gym environment.